Job Description
Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.
As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Employee Platforms team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. In this role, you will lead the Reliability function for the firm's Email services, a mixture of both SaaS based solutions on Microsoft 365, vendor appliances deployed within the firm, and a number of in-house applications. You will not only have strong skills in all aspects of reliability (observability, failure mode analysis, and an appreciation of resilient software patterns) but strong influencing and leadership skills to drive the reliability agenda and manage a diverse team of reliability engineers. You will take control in times of ambiguity, showing thought leadership and innovation in tackling problems.
Job Responsibilities
- Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability
- Effectively negotiates with peers and executive partners to ensure optimal outcomes for all
- Drives the adoption of site reliability practices throughout the organization
- Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics
- Drives a culture of continual improvement and solicits real-time feedback to improve the customer's experience
- Ensures your team collaborates with other teams within your group's specialization and avoids duplication of work where possible
- Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes
- Provides personalized coaching for entry to mid-level team members
- Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences
- Supports the adoption of site reliability engineering best practices within your team
- Should complete SRE Bar Raiser Program
Required Qualifications, Capabilities, And Skills
- Formal training or certification on Site Reliability concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
- Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
- Experience leading technologists to manage and solve complex technological issues at a firmwide level
- Ability to influence the team's culture by championing innovation and change for success
- Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.)
- Proficiency in observability tools (Grafana, Splunk, Thousand Eyes, Apica)
- Proficiency in Real User Monitoring and synthetic monitoring solutions and their difference needs and advantages
- Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
- Experience with troubleshooting common networking technologies and issues
Preferred Qualifications, Capabilities, And Skills
- Appreciation for reliability in a SaaS environment
- Understanding of Email technologies (MSFT Exchange 2019, MSFT Exchange Online, ProofPoint)
- Ability to initiate and implement ideas to solve business problems
- Passion for learning new technologies and driving innovative solutions.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
