Key Responsibilities
Network Operations & Incident Management
- Lead 24×7 network operations coverage from Bangalore, managing on-call rotations and escalation procedures across US, EMEA, and APAC time zones
- Drive incident triage and resolution for network outages, circuit failures, BGP peering issues, packet loss, and latency events
- Own incident communication with internal stakeholders and external clients (e.g., Ameriprise, Macquarie, Envestnet, Citi) during network events
- Coordinate with managed network providers (Aquablue, Lumen, Masergy/Cato) and carrier NOCs to resolve circuit-level issues
- Monitor network health using LogicMonitor and other tools; reduce alert noise and improve signal-to-noise ratio
Firewall, Routing & Switching
- Execute firewall changes on Cisco ASA, Palo Alto, and FortiGate platforms, including ACL modifications, NAT rules, object-group configurations, and security policy updates
- Configure and troubleshoot BGP (eBGP/iBGP), OSPF, and static routing across multi-site data center and extranet switching fabrics
- Manage F5 BIG-IP load balancer configurations including VIP creation, pool management, SSL profiles, and health monitors
- Maintain Cisco Nexus (N9K) data center switching infrastructure and Cisco ISR/4400-series WAN routers
Client Connectivity & Extranet Management
- Manage a portfolio of 50+ client MPLS, VPN, and point-to-point circuits supporting financial services data exchange (SFTP, API, FIX)
- Coordinate circuit installations, failover testing, and bandwidth upgrades with Aquablue, Lumen, and client networking teams
- Maintain and update the client connectivity portfolio documentation, including NAT mappings, BGP configurations, and failover procedures
- Serve as a technical escalation point for Zendesk tickets routed to the Networking and FSM Client Connectivity queues
Change Management & Compliance
- Author and execute network change requests in Jira Change Management (CHM), including detailed maintenance plans, backout plans, and risk assessments
- Coordinate change approvals with VP Platform Solutions, CISO, and operations leadership
- Ensure all changes follow InvestCloud's change management lifecycle: submission → risk assessment → approval → execution → validation → closure
- Maintain network documentation, topology diagrams, and IP address management (IPAM) records
Cloud & Hybrid Network Operations
- Support AWS network operations including VPC management, Transit Gateway routing, Direct Connect circuits (10 Gbps from Tampa and Denver), and Security Groups
- Participate in the Digital Wealth AWS migration program — executing network buildout for Landing Zone, Palo Alto VM-Series firewall deployment, and inter-region TGW peering
- Manage hybrid connectivity between on-premises data centers and AWS/cloud environments
Office & Corporate Network
- Oversee regional office network infrastructure in Bangalore, including Meraki wireless, Cato SASE, and ISP management (TATA, Sify)
- Coordinate with Corporate Tech Support on office network issues, firmware upgrades, and vendor escalations (Meraki TAC)
- Support network operations for global offices (London, JFK, Singapore, Los Angeles, Toronto) as needed
Infrastructure Lifecycle & Refresh
- Participate in network hardware refresh programs, including Cisco Nexus switch upgrades, ASA firewall replacements, and Palo Alto migrations
- Track hardware end-of-life/end-of-support dates for network equipment and flag risk items
- Support rack-and-stack coordination with data center operations teams in Tampa and Denver
Team Leadership & Development
- Build and manage the Bangalore-based Network Operations team, scaling headcount in alignment with business needs
- Establish standard operating procedures (SOPs) for common network operations tasks
- Drive knowledge transfer between the US-based network engineering team and the Bangalore operations team
- Mentor engineers on Cisco, Palo Alto, F5, and AWS networking technologies
- Manage team performance, development plans, and on-call scheduling
Qualifications
Required
- 10+ years of progressive experience in enterprise network engineering and operations, with at least 3 years in a management role
- Deep hands-on expertise with Cisco Nexus (NX-OS), Cisco ASA, and Cisco IOS/IOS-XE platforms
- Strong proficiency in BGP, OSPF, and MPLS routing protocols in multi-site WAN environments
- Experience managing Palo Alto Networks next-gen firewalls (PAN-OS) and/or FortiGate firewalls
- Working knowledge of F5 BIG-IP load balancers (LTM), including VIP configuration, SSL offloading, and health monitoring
- Experience with AWS networking (VPC, Transit Gateway, Direct Connect, Security Groups, Route Tables)
- Familiarity with ITSM/ticketing workflows (Zendesk, Jira) and formal change management processes
- Experience working in financial services or other regulated industries with strict change control and compliance requirements
- Excellent written and verbal communication skills; comfort interfacing with US-based leadership during overlapping hours (typically IST evenings)
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Preferred
- Experience with Meraki wireless and SD-WAN solutions
- Familiarity with Cato Networks SASE platform
- Exposure to Cloudflare WAF/CDN integration
- Understanding of VMware NSX or similar network virtualization
- CCIE, CCNP, PCNSE, or equivalent industry certifications
- Experience managing MPLS extranet/client connectivity portfolios for financial services firms
- Prior experience building and scaling network operations teams in India
Working Conditions
- Based in InvestCloud's Bangalore office
- Overlap with US Eastern Time required — typical schedule includes evening IST hours for collaboration with US teams
- Participation in on-call rotation for critical network incidents
- Occasional travel to US data center locations (Tampa, Denver) and global offices may be required
