FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Successful candidate will have the opportunity to build a new Digital Systems & Automation capability that begins by enabling the Global MRM organization and is designed to expand its impact across the broader Risk ecosystem and first-line Model Development teams. This role will shape the operating model, tools strategy, governance standards, and technology uplift roadmap from inception, creating long-term foundational capabilities for the Risk and Modelling enterprise. Sitting at the intersection of risk, model development, and technology, it offers significant exposure to senior stakeholders and the opportunity to lead large-scale digital transformation initiatives that enhance efficiency, traceability, and oversight across the model lifecycle. As a strategic leadership role, it enables the candidate to directly influence how MRMand eventually the wider Risk and Model Development functionsevolve and operate in the future.
Job Details
Position Title: Senior Manager MRM Business Systems and Automation
Job Category: AVP
Job Level: L2
Role Type: Hybrid
Job Location: Bangalore
About The Team
The Model Risk Management (MRM) function governs the policies, processes, and oversight mechanisms that ensure models are developed, implemented, and monitored in a controlled and compliant manner. To strengthen the digital foundation of this framework, a dedicated Digital Systems & Automation team is being established to design, build, and maintain systems, workflow tools, and automation capabilities that support end-to-end model lifecycle activities.
This team will serve as the digital backbone of the MRM organization, ensuring that model lifecycle activities are supported by scalable systems, consistent data flows, robust documentation, and integrated governance controls. The team will work closely with Technology, Data, and broader MRM teams to design, build, and maintain solutions that enhance efficiency, transparency, and risk oversight. Its mandate is not only to support existing processes but also to shape the future of MRM by embedding digital thinking, automation, and analytics into the operating model.
While the team's initial mandate focuses on enabling MRM, its long-term vision is broader. Over time, the function is expected to support the wider Risk organization and partner with first-line Model Development teams to uplift tooling, documentation platforms, workflow orchestration, and automation frameworks. This team will serve as a central enabler for modernizing how models are built, governed, tested, documented, and monitored across the enterprise.
Impact
- This is a foundational leadership role responsible for setting up a new Digital Systems & Automation capability within MRM. The role will shape the strategy, roadmap, and delivery model for tools, systems, and automation solutions that enhance effectiveness, transparency, and governance across the global MRM lifecycle. While the initial scope is focused on enabling MRM, the role is designed to expand into a broader enterprise capability that supports both Risk functions (second line) and first-line Model Development teams. As the organization matures its model infrastructure and digital capabilities, this leader will play a pivotal role in modernizing the model lifecycle end-to-end, creating a function with significant long-term impact.
- The Team Leader will build this capability from the ground up, including defining the target operating model, tools roadmap, performance metrics, and resource strategy. The role requires some understanding of MRM processes, a good grasp of technology solutions, and the ability to translate functional requirements into system-driven solutions. This leader will also act as the bridge between MRM and Technology, providing strategic direction and thought leadership.
Key Deliverables (Duties and Responsibilities)
- Establish the Function & Operating Model: Design and establish a scalable digital enablement function that supports MRM's immediate needs while laying the groundwork for expansion into broader Risk and Model Development teams. Define governance structures, delivery frameworks, documentation standards, and capability expectations for long-term growth.
- Build & Own the Technology & Automation Roadmap: Develop an enterprise-aligned roadmap that prioritizes immediate MRM uplift while defining strategic long-term enhancements across Risk and Model Development. This includes identifying opportunities for ecosystem modernization, integration, and workflow uplift.
- Lead Development of Tools & Systems Supporting the Full Model Lifecycle: Oversee the creation and enhancement of tools, dashboards, data flows, and workflow solutions that support the model lifecycle. The leader will ensure that these solutions are scalable, auditable, compliant with regulatory expectations, and embedded with appropriate controls.
- Act as the Strategic BusinessTechnology Bridge: Serve as the primary liaison between MRM and Technology teams by translating functional requirements into structured technical specifications. Assess current-state tools, workflows, and data flows across MRM and first-line model development teams to identify modernization opportunities. Define a structured plan for uplifting infrastructure, improving integration, and enhancing digital maturity.
- Drive Automation, RPA, and Workflow Modernization: Lead the identification and delivery of automation opportunities using RPA and workflow technologies such as Blue Prism, UiPath, and automation frameworks. Apply Lean Six Sigma and continuous improvement methodologies to streamline operational processes.
- Manage Vendor Tools & Integration Opportunities: Lead the evaluation of vendor solutions and coordinate build-versus-buy decisions based on functional needs, scalability, and cost efficiency. The role will also manage integration efforts, oversee onboarding, and keep systems optimized through ongoing enhancements.
- Reporting, Insights & Performance Tracking: Develop MIS and dashboards to track adoption, impact, and system performance. Regular updates to MRM leadership will be required to provide visibility into achievements, bottlenecks, risks, and delivery progress.
- Lead, Mentor & Develop the Team: Build and develop a high-performing team by recruiting, mentoring, and upskilling talent across both technical and MRM domains. The role will be responsible for defining capability expectations, fostering a culture of innovation, and ensuring delivery discipline.
Skills and Qualification (Functional and Technical Skills)
Skills
- Understanding in one or more of MRM lifecycle, model development workflows, and broader Risk management processes is desired.
- Ability to translate business requirements into structured technical solutions and delivery plans.
- Ability to evaluate technology infrastructure, identify uplift opportunities, and define long-term
- ecosystem strategies.
- Experience designing and delivering automation, workflow optimization, and digital enablement
- solutions.
- Hands on exposure of technologies such as Python, SQL, VBA, Alteryx, Power BI/Tableau, SharePoint, ServiceNow, APIs, and RPA platforms (Blue Prism, UiPath).
- Strong analytical and problem-solving skills with ability to handle complex delivery dependencies.
- Excellent communication, stakeholder management, and influencing skills across business and technology teams.
- Ability to build, lead, and develop a high-performing team, while driving a culture of innovation and accountability.
Education
- Relevant Bachelor's or Master's degree in engineering, Computer Science, Data Analytics, Risk Management, Finance, or a related quantitative discipline.
- Lean Six Sigma certification (Green Belt or higher) preferred but not mandatory.
- Certifications in automation (e.g., RPA tools), cloud platforms, data analytics, or project delivery methodologies are desirable.
Experience
- 10+ years of experience driving digital transformation, automation, or systems delivery within Risk, Operations, Finance, Data, or Model Development domains.
- Experience working at the interface of business and technology including Devops, with a track record of driving change and solution delivery.
- Exposure to governance standards, control frameworks, model risk, data quality, and version control processes.
- Experience working in agile or project-based delivery environments with clear accountability for milestones and stakeholder management.
- Experience managing or mentoring teams, including upskilling junior or mid-level resources across technical and functional domains.
Leadership Qualities
- Strategic mindset with ability to design and build a function from the ground up.
- Strong influencing skills able to align multiple stakeholders across business and technology.
- Demonstrated ability to lead teams and manage delivery timelines effectively.
- Proactive problem-solver with strong decision-making and execution capabilities.
- Thought leadership in digital enablement and process efficiency.
- Comfortable navigating ambiguity and shaping structure from complexity.
Relationships & Collaboration
Key Internal Stakeholders
- This role requires close collaboration with MRM Validation, Governance & Monitoring teams, first-line Model Development groups, Technology Architecture and Engineering teams, Data Management, Operational Risk, Compliance, and Audit. Over time, collaboration will extend across the broader Risk ecosystem to support enterprise-wide digital uplift and strengthen end-to-end model lifecycle processes.
External Stakeholders
- Vendors, consultants, and implementation partners
Collaboration Focus
- Build strong partnerships with Technology and Data teams for delivery.
- Align delivery expectations with MRM leadership priorities
- Lead cross-functional engagement and ensure structured communication and feedback loops
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
