Job Title: Senior Manager- Operations (Domestic)
Experience: 5+ Years
Position Overview: The Senior Manager of Operations and Contracting for MICE, plays a pivotal role in ensuring the seamless execution of all operational aspects related to MICE events. This role requires a seasoned professional with a strong background in operations management, contract negotiation, and vendor management within the MICE industry.
Key Responsibilities:
Operations Management:
- Oversee the end-to-end operational aspects of MICE events, including planning, execution, and post-event evaluation.
- Develop and implement operational strategies to enhance efficiency and effectiveness in event execution.
- Coordinate with internal departments and external partners to ensure all operational requirements are met within specified timelines and budgets.
- Identify potential operational risks and develop contingency plans to mitigate them.
Contracting:
- Lead the contracting process for MICE events, including negotiating contracts with venues, suppliers, and other service providers.
- Ensure all contracts comply with legal and company standards, and negotiate favorable terms and conditions.
- Maintain strong relationships with vendors and negotiate long-term contracts to secure competitive pricing and quality service.
- Monitor contract performance and address any issues or discrepancies in a timely manner.
Vendor Management:
- Identify and on-board new vendors and suppliers as needed, ensuring they meet quality and service standards.
- Manage vendor relationships, including contract renewals, performance evaluations, and issue resolution.
- Collaborate with vendors to innovate and improve services, processes, and offerings.
Budget Management:
- Work closely with the finance department to develop and manage event budgets, ensuring cost-effectiveness and adherence to financial guidelines.
- Monitor expenses throughout the event lifecycle and identify opportunities for cost savings or reallocation.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- 5+ years of experience in operations management and contracting within the MICE industry.
- Proven track record of successfully executing large-scale MICE events, including conferences, exhibitions, and incentive trips.
- Strong negotiation skills with the ability to secure favourable contracts and pricing agreements.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
- Solid understanding of budget management principles and experience managing event budgets.
- Leadership experience, with the ability to motivate and develop a high-performing team.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
