Senior Manager/Manager, Clinical Operations

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life - a hospital in a forest, and a healing oasis within the hospital.

Join #TeamTengah #GrowWithUs #TGCH #TGCHFamily

In this role, you will be responsible for various tasks related to clinical service planning, infrastructure development, and resourcing planning. Your contributions will play a crucial role in optimizing patient journeys, enhancing patient experience, and expanding access to care. You can expect to work in a fast-paced environment and be challenged to navigate complex healthcare needs.

Job Responsibilities:

• Attend user engagement workshops to provide subject matter input throughout the hospital design planning process, with the aim of optimizing patient journeys and enhancing patient experience.
• Lead discussions for road-mapping Tengah Hospital development from clinical service planning, infrastructure development and resourcing planning works.
• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project's strategic intent.
• Facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.
• Develop end-user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.
• Prepare business cases to seek approvals for infrastructure growth and associated funding.
• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.
• Prepare of periodic reports to update the Tengah Hospital Committee on the progress of the project.
• Organize and lead activities in relation to the development of the Tengah General and Community Hospital.
• Lead implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.
• Coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.
• Raise procurement and payment requests as required.
• Any other projects/tasks assigned by the Reporting Officer.

Job Requirements:

• Bachelor's degree in healthcare administration, business administration, or a related field.
• At least 7 years of experience in healthcare operations. Candidates with more relevant experience may be considered for the Senior Manager's position.
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.
• Strong organizational and time management skills.
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.
• Able to multi-task and work under a stressful environment.
• Proficient in MS Office applications.