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NTUC First Campus

Senior Manager, IT Partnership Management

NTUC First Campus
Singapore
10-12 Years
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Job Description

Job Responsibilities

Procurement & Contract Management

  • Collaborate with D&T teams to define IT solution and service needs, and develop procurement strategies
  • Lead ITQ / RFI / RFP processes, including vendor evaluation, selection, and award recommendations
  • Manage end-to-end contract lifecycle, including drafting, review, negotiation, renewal, and compliance with service commitments
  • Oversee administrative and financial aspects of vendor contracts, including penalties for non-compliance
  • Manage and oversee high-value strategic partner contracts across IT helpdesk, software engineering, quality assurance services, cloud infrastructure, end user support, and application maintenance & support services, with annual contract portfolios valued at approximately $10–15 million across more than 20 vendors.

Vendor & Performance Management

  • Establish, monitor, analyse, and report vendor performance metrics and KPIs against SLAs
  • Maintain strategic partnerships with IT suppliers and serve as the primary point of contact for service and escalation matters
  • Identify opportunities for cost optimisation and service improvements
  • Identify and mitigate operational, financial, and security risks associated with vendors

Project & Stakeholder Management

  • Manage outsourced project timelines, scope, and costs from initiation to closure
  • Collaborate with internal stakeholders to ensure vendor solutions meet business needs and operational requirements

Governance & Compliance

  • Lead third-party governance within D&T, ensuring adherence to company policies, third-party management requirements, data protection regulations, and legal standards

Job Requirements

Education

  • Bachelor's Degree, preferably in Information Technology or related field.
  • Professional certifications preferred: PMP, CITPM, ITIL

Experience

  • At least 10 years relevant experience in IT vendor, procurement and contract management, with prior experience in IT applications project management and maintenance support
  • Experience in outsourcing and contracting for technology projects, including managing vendor project teams for project delivery in fast-paced, technology-driven organizations. Managed individual contract values exceeding $3 million.
  • Hands on experiences of Agile and Waterfall projects to deliver the best practice project management methodologies, tools and processes. PMP / CITPM certification is preferred.
  • Solid understanding of IT systems, infrastructure, software licensing and cloud services (SaaS, PaaS)

Skills and Attributes

  • Strong legal and financial acumen for negotiations and contracting
  • Strong reporting skills in vendor perf management
  • Strong vendor management and stakeholder management, problem solving and decision making.
  • Excellent communication and interpersonal skills for managing vendor relationships and senior stakeholders
  • Proven leadership, analytical skills and strong attention to relevant details.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Procurement And Contract Management
Employment Type:
Full time

About Company

NTUC First Campus

Job ID: 149056229

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Last Updated: 11-06-2026 05:40:02 PM
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