Senior Manager, Infrastructure & End user services

• Accountable for end-to-end delivery of Infrastructure services for IT and OT including but not limiting to network services, Citrix services, datacentre operations, cloud infrastructure, hosting services for physical & virtual servers, information security services (endpoint), patching & packaging services, end user and onsite services (service desk). The scope may increase or decrease based on the need.
• Accountable for successfully deliver technical/business services especially within complex technology environments where the services are highly critical to business continuity. Ensuring that the W rtsil s IT/OT infrastructure and its services are up and running meeting predefined SLA along with daily IT operations & service delivery are properly executed.
• Define & adopt delivery strategy and enable strategy execution with clear definition, management & monitoring of tactical/ operational activities supporting strategy.
• Manage annual budget with financial accountability to meet/exceed targets. Manage budget forecast to ensure effective financial control across the team and associated contractual arrangements with support partners.
• Monitor multiple projects, identify risks and issues in advance and initiate appropriate corrective and preventive actions ensuring performance as per project goals.
• Provide technical leadership, create, and manage infrastructure plan and standards according to IT strategic plan and roadmap, organize, supervise, and develop Service desk and Infrastructure team. Developing infrastructure plan with capacity management to meet business demands. Mutualize resources, optimize TCO, centralize services, evaluate and establish cloud adoption opportunities.
• Manage marketing and communication of Service delivery activities with key IM/Business stakeholders
• Facilitate continuous improvement and operational excellence along with driving suppliers in achieving very high levels of performance consistently.
• Build and maintain motivated delivery teams, including third party development resources, making sure there is an iterative plan to work towards. Develop strong sense of ownership & business development mindset in your organization.
• Coach/mentor to develop high performing teams.

As a successful candidate you need to have.

• At least 15 years experience IT in a large global organisation across multiple geographies.

Rich experiences in leading end to end services delivery, with demonstrable experience with improving service levels and business outcomes in Supervising IT infrastructure services

• You have excellent IT technical skills on server, storage, network, security, server virtualization and business continuity and disaster recovery. Experience in cloud services (IaaS, PaaS)
• IT Infrastructure architecture and capability planning with clear understanding of relationship between application design, data, and infrastructure environment.
• Experience of working with large diverse and distributed teams in multi-vendor set ups and large in-house IT teams. Large-scale enterprise infrastructure system development and integration.
• Commercial awareness with large Third Party/Vendor contracts. Vendor management experience will be desirable.
• Senior stakeholder management (Business leadership teams, IT leadership teams). Collaborative mindset across business functions.
• Experience of working with large diverse and distributed teams in multi-vendor set ups and large in-house IT teams. Cultural understanding and experienced working in multi-cultural teams.
• Excellent negotiation, influencing and collaboration skills. Proactive and goal-focused attitude to work with excellent decision-making skills. Self-starter, highly motivated and with leadership quality
• Bachelors/Master s Degree in IT, Business or Engineering from recognized institute.