Roles & Responsibilities:
- Lead and develop a successful team of Monitoring engineers through recruitment, performance management, and career development
- Establish and maintain operational metrics, SLAs, and performance standards
- Experience with observability tools and monitoring large ecosystems.
- Monitor and manage global Observability infrastructure.
- Promote automation technologies and self-healing capabilities.
- Lead incident response and problem management for critical observability issues
- Oversee implementation and maintenance of security policies and patching and agent upgrade procedures
- Ensure compliance with regulatory and security requirements.
- Generate regular reports on license usage, agent upgrades and incident/problem creations.
- Deliver continuous improvement initiatives in observability operations.
- Optimize resource allocation and shift coverage for 24/7 operations.
- Partner with business collaborators to understand and support organizational needs.
- Lead incident response and problem management for critical issues.
- Ensure compliance with regulatory requirements.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
- Master's degree and 8 to 10 years of experience in Observability operation, with at least 3 years in management OR
- Bachelor's degree and 10 to 14 years of experience in Observability Operations, with at least 4 years in management OR
- Diploma and 14 to 18 years of experience in Observability Operations, with at least 5 years in management
- Deep understanding of monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty
- Knowledge of Infrastructure and Application monitoring
- Knowledge of Logs/Traces
- Solid background in open telemetry and integration
- Knowledge of AWS and Azure services
- Knowledge of TypeScript, React and Python scripting
- Knowledge of container and K8 environment
Preferred Qualifications:
- Experience in a leadership role within a pharmaceutical or technology organization
- Strong analytic/critical-thinking and decision-making abilities.
- Experience with cloud platforms (AWS, Azure, or Google Cloud)
- Knowledge of automation tools like Ansible and Terraform
- Understanding of Agile practices
- Ability to work effectively in a fast-paced, dynamic environment.
Professional Certifications
Management certifications (Scrum/Agile) (preferred)
Associate or Specialist Certification from Dynatrace
Soft
Skills:
- Excellent leadership and team management skills.
- Strong transformation and organizational change experience.
- Exceptional collaboration and communication skills.
- High degree of initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Team-oriented with a focus on achieving team goals.
- Strong presentation and public speaking skills.
- Excellent analytical and fix skills
- Strong verbal and written communication skills
- Ability to work optimally with global, virtual teams
