The Role
We are looking for a high-ownership Operations Manager (SM1/SM2) to lead the end-to-end operational execution for our BDE (Bread, Dairy, Eggs), Fresh Milk, and Meat categories. This is a critical backfill role focused on maintaining extreme stability and execution rigor in high-velocity, short-shelf-life environments.
If you have a background in E-commerce or Quick Commerce and have mastered the balance between high availability and low wastage, we want to hear from you.
Key Responsibilities
- S&OP & Capacity Planning: Full ownership of the Sales & Operations Planning cycle. You will manage capacity modeling and ensure 100% timely S&OP closures to meet business demand.
- Perishable Inventory Management: Maintain relentless day-to-day rigor across categories with high perishability. You will be responsible for driving availability while aggressively managing expiry and dump.
- Stable Execution: Ensure operational stability during and after category transitions, maintaining high performance across BDE, Fresh Milk, and Meat.
- Demand Planning & Forecasting: Own the BAU (Business as Usual) forecasting and lead the demand planning for Festive periods to ensure the supply chain is prepared for volume surges.
- Event Leadership: Lead the planning and ground-level execution for all major sales events, ensuring peak demand is met without operational lapses.
Candidate Profile
- Experience:5+ years of hands-on experience in Supply Chain or Operations.
- Sector Expertise: Must have deep experience in E-commerce. Quick Commerce (Q-comm) experience is a strong plus.
- Product Knowledge: Proven track record of managing both Perishable and Non-Perishable goods. You should be an expert in managing short-shelf-life cycles and cold-chain requirements.
- Execution Focus: A boots-on-the-ground mindset with the ability to manage complex daily operations and high-pressure festive peaks.
- Analytical Skills: Strong ability to handle forecasting and data-driven capacity planning.
Key Performance Indicators (KPIs)
- Availability & Fill Rates: Maintaining consistent stock levels across Fresh and BDE categories.
- Expiry & Wastage: Keeping dump/expiry within strict threshold limits.
- S&OP Timelines: Ensuring 100% adherence to capacity planning and closure timelines.
- Festive Readiness: Flawless execution of demand plans during high-traffic events.
Why Join Us
You will be stepping into a high-impact role with direct ownership of the categories that drive the highest customer frequency. You will have the opportunity to stabilize and scale operations for a market-leading platform.
