This position is located in Noida, India
SIS India believes in a well-rounded workforce. We seek professionals from all career levels, from entry-level to leadership, who harness creativity and value expertise – with the shared passion for healthcare and technology.
At SIS India, we take pride in our collaborative and empowering work environment. We encourage associates to not just build software, but also share ideas that, in the end, make a difference for the clients using it.
The support doesn't stop there – we also encourage professional growth and development, offering the ability to advance and/or transition throughout the organization depending on your career interests.
The Senior Manager, Human Resources is a strategic and hands-on HR leader for the Company's onsite Noida workforce. Reporting to the Chief People Officer who is US-based, this role oversees the employee life cycle, employee relations, manager support, performance, engagement, HR operations, and compliance for a growing healthcare IT and revenue cycle management organization. Success requires strong knowledge of India employment requirements, exceptional English communication skills, proven ability working in a fast-paced, growing environment, and the ability to partner effectively across cultures and time zones.
ESSENTIAL DUTIES/ RESPONSIBILITIES:
- Lead onsite HR operations and the employee life cycle for the Noida workforce, including onboarding, employee records, engagement, performance support, internal movement, employee relations, and separations.
- Advise managers and employees on employee relations matters, including coaching, conflict resolution, investigations, disciplinary action, performance improvement, and respectful workplace concerns.
- Partner with the Chief People Officer and global People leadership to scale HR programs, policies, processes, and manager support as the organization grows.
- Support workforce needs across healthcare IT, revenue cycle management, technology, and operational teams, including attendance, scheduling, productivity, quality, training, staffing, and retention.
- Ensure HR practices comply with applicable India employment requirements, including statutory benefits, leave, working hours, Shops and Establishments obligations, POSH, documentation, and record retention.
- Maintain accurate employee records, handbooks, policies, standard operating procedures, statutory documentation, and audit materials in partnership with Legal and Compliance.
- Prepare and analyze HR metrics related to headcount, attrition, engagement, employee relations, onboarding, compliance, and workforce planning.
- Use HR technology and responsibly governed AI tools to improve employee support, onboarding, case management, policy access, reporting, and manager self-service while protecting privacy and confidentiality.
- Communicate effectively with India- and U.S.-based employees, managers, and executives across cultures, time zones, and business contexts.
- Stay current on relevant employment requirements, HR technology, and global people practices.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time, subject to applicable law.
EDUCATION REQUIRED:
- Bachelor's degree in Human Resources, Business Administration, or a related field required.
SPECIFIC KNOWLEDGE & SKILLS REQUIRED:
- 8+ years of progressive HR experience, including experience in HR management, HR business partnership, employee relations, HR operations, or compliance.
- Strong knowledge of India employment practices and Noida requirements, including statutory benefits, leave, working hours, Shops and Establishments obligations, POSH, and employment records.
- Experience supporting onsite operational, hourly, entry-level, or technology-enabled employee populations in a growing organization.
- Sound employee relations judgment and experience with sensitive concerns, investigations, performance documentation, policy interpretation, and manager coaching.
- Demonstrated ability to scale HR programs, processes, policies, reporting, and manager support in a changing business environment.
- Exceptional written and verbal English communication skills, with the ability to work effectively across geographies, cultures, time zones, and leadership levels.
- Strong working knowledge of HRIS platforms, HR reporting, and employee data integrity. GreytHR and UKG experience preferred.
- Practical experience using HR technology or AI-enabled tools to improve HR operations, analytics, employee self-service, or manager support.
- Ability to protect confidential employee information and apply sound judgment in workplace and compliance matters.
SPECIFIC KNOWLEDGE & SKILLS PREFERRED:
- Professional HR or labor law certification, including SHRM-CP, SHRM-SCP, PHR, SPHR
- Experience in a fast growing organization with the proven ability to scale to meet the needs of the business.
