Senior Manager - HRBP

Job Description

Objectives/purpose of the job:
. Manage HRBP operations for the assigned BUSINESS DEPT
. Demonstrate domain knowledge in conceptualizing and implementing experiential programs
. Work closely with Department and respective leadership to partner on people engagement requirements
. Provide inputs on ground-level pulse to leadership to strengthen and enhance people engagement
. Increasing stickiness (engagement & retention) within the dept
. Coaching managers on people matters - goal setting, improving morale, giving feedback and coaching
. Design positive experiences throughout the employment lifecycle
. Promote and institutionalize organization values as part of people engagement activities
Key Responsibilities:
People Connects
- Ensure people connects by HRBP's are implemented as per defined SLA
- Ensure high quality connects are undertaken with enhanced attrition tagging efficacy
- Coordinate and implement people connect reviews with respective client account leadership
Engagement
- Drive appreciation framework across the business unit ensuring effective budgetary controls on monetary rewards and timely implementation
- Lead community building initiatives including and not limited to client account milestone celebrations, fun@work engagements etc.
- Implement collaboration weeks from end-to-end working closely with cross-functional teams
- Organize work anniversaries and farewells on a timely basis
- Ensure organization connect through timely implementation of quarterly open houses, helpdesks and providing requisite support for half-yearly townhalls
Operations
- Provide requisite support and guidance on setting up of new accounts and related assimilation of new associates
- Ensure lifecycle support from onboarding-to-exit on a timely basis with high focus on experience delight
- Drive appraisal cycle and promotions on a timely basis
- Work with account delivery leadership for timely development and implementation of career development plans (CDP's)
- Lead investigations of any untoward inter-personal incidents
- Ensure any additional support requirement from HRBP's is provided in a timely manner
Retention
- Undertake and guide team members on conducting effective retention discussions, negotiations and time-bound closures
- Support roll-out of any account-specific incentive plans
- Work with C&B CoE team for interim corrections and delivery team for rotations
Communications
- Draft, review and release department wide communications (including and not limited to leadership hiring announcements, anniversary mailers, medical support and condolences etc.)

Staffing
- Provide requisite support for HRBP hiring, onboarding and induction
- Ensure requisite trainings and development of HRBP's
- Provide inputs for appraisals and promotions of HRBP team

Required experience and qualifications:
. 13+ years of experience in undertaking HRBP operations and managing a team of HRBPs
. Experienced in partnering with business leadership - ability to work with different personalities and multiple stakeholders
. Led a team of at least 2-3 members, giving assignments, tracking tasks to completion, providing feedback and managing performance
. Familiarity and expertise in developing dashboards, reporting metrics etc.
. Excellent written and oral communication skills
. Experienced in organising and implementing events
. Must have attention to detail in all aspects of work
. Well-developed understanding of IT Services business will be useful

MBA or Post graduate degree in HR preferably from premier B institute is required.

Mandatory Competencies