Role - Senior Manager - HR Operations
Location – Bangalore – Hybrid
Experience – 12+yrs
We are looking for someone with strong experience in US HR Operations, preferably having worked in a Global Shared Services environment, supporting areas such as Onboarding, Offboarding, Total Rewards, Leave of Absence, Learning Administration, etc.
The candidate should also be ready to work in a mid-shift (12 PM – 10 PM, flexible) and possess strong stakeholder management skills, particularly in working with the US People Services leadership team.
It is not a complete night shift. We are looking for someone who is willing to have a 4–5-hour overlap with US time, as the person will be handling US HR Operations. Cab facility there.
You will be a key member of our People Services Global Hub Operations, supporting Global HR operations with specialized oversight of Leave of Absence administration, Onboarding and Offboarding processes, Workday Learning and Total Rewards operations. The role partners closely with HR Business Partners, Total Rewards COEs, Payroll, and external vendors to deliver accurate, compliant, and scalable HR services across the employee lifecycle.
- Lead and oversee all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.
- Maintain and monitor service level KPIs and SLAs for all processes.
- Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.
- Administer and maintain Workday data points to ensure 100% data accuracy and integrity.
- Manage and resolve escalated queries within defined timelines and organizational guidelines.
- Harmonize HR processes across business units/geographies and identify opportunities for optimization.
- Monitor audit readiness and compliance for processes and participate in internal and external audits as required.
- Drive process standardization, simplification, and automation across the processes.
- Leverage HRIS, case management tools, and self-service solutions to improve efficiency, achieve required service level agreement metrics and employee experience.
- Support talent development, succession planning, and workload management.
- Develop and maintain DTPs, controls, and documentation.
- Analyze work process design and flow for the People Services team and work with internal and external clients and vendors to implement improved processes, while suggesting necessary improvements to improve the overall client experience and efficiency.
- Always ensure a customer first approach by consistently and proactively role modelling excellent customer service.
- Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance and lead continuous improvement initiatives using CORE/LEAN methodologies.
- Understand and be compliant with the corporate data protection and confidentiality policies.
- Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's aligned to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value.
Qualifications
- Master's degree or professional certifications (SHRM-SCP, SPHR, CEBS) in related discipline
- 12-15 years of progressive HR experience, with strong focus on Global HR operations or Shared Services
- Experience in managing and leading teams in an HR shared service environment that offers a wide range of services across the full employee lifecycle.
- Experience managing data in HRIS systems and/or using Workday preferred.
- Strong understanding of Data Protection legislation and experience managing data requests.
- Strong leadership, coaching, and people management skills
- Analytical, detail-oriented, and risk-aware
- Employee-centric with high empathy and professionalism
- Strong judgment in handling sensitive and complex cases
- Comfortable operating in a matrixed, fast-paced environment
- Offshore transition experience will be an added advantage
- Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement.
