The Senior Manager, HR Internal Communications and Engagement is responsible for leading and driving internal communication strategies that foster employee engagement, enhance organizational culture, and ensure the effective flow of information across the company. He / She will develop clear and compelling messages that align employees with the NFC's vision, values, and strategic goals.
Key Responsibilities:
- Work with the respective senior management leaders or change programme owners to plan and deliver internal communication initiatives that foster organisational knowledge sharing and understanding
- Work closely with the HR sections, Brands and Communications and other cross functional teams to support communications from concept to delivery, focusing on culture building and alignment of shared brand values through effective internal communication strategy for the whole organisation.
- Develop and implement internal communication and engagement strategy, ensuring the organisation's mission, values, initiatives and people news are communicated in a clear, effective and engaging way
- Manage and create engaging content for the internal communications channels (intranet, email, in-person events, virtual events etc) and regularly evaluate the efficiency of the channels used, making continuous improvements
- Manage the planning and delivery of both virtual and in-person all-staff events, town halls and events of different scale
- Lead and Plan the a sustainable structure for staff engagement plans that covers building holistic staff well being (physical, mental and financial), foster cross team collaborations
- Build feedback mechanisms into the internal communications and engagement strategy to facilitate reviews of plans and strategy
- Review, plan and run organisation wide engagement or pulse survey with clear goals on achieving retention and brand perception amongst internal employees
- Ensure internal communications is considered and handled in a sensitive and timely fashion with consideration of sector related announcements, trends and ground sensing
- Provide clear and effective communication in response to crisis or emergency situations to reassure and provide clarity to staff. Specific duties will vary from time to time in line with organisational needs
Key Requirements:
Education
- Bachelor's degree in any discipline
Experience
- Minimum 8 years of relevant experience in internal communications and staff engagement role, ideally in-house, working with cross-functional teams and departments
- Change management experience, with preferred prior working on internal business combination / merger communications
Skills and attributes
- Proven ability to build effective relationships with a diverse group of internal audiences
- Understanding of various channels of internal communications in a mixed hybrid and physical environment
- Ability to draft and publish effective written and audio-visual contents
Strong project management skills
- Strategic and creative thinker with strong story-telling skills
- Excellent written and oral communication skills in English, including the ability to write clearly and succinctly
- High level of attention to details
- Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across the organisation and at all levels
- Excellent organisation skills; ability to effectively plan and manage work in accordance to timelines
- Proactive problem-solver who can demonstrate initiative and independence
- Positive and flexible attitude; high degree of integrity and professionalism; ability to remain composed under pressure
