Senior Manager - Hardware Operations

Job Title: Refurbishment Manager

Location: Noida

Department: Business Operations

About Us:

Paytm is India's leading mobile payments and financial services distribution company. As the pioneer of mobile QR payments in India, Paytm builds cutting-edge technologies that empower millions of small businesses with seamless payments, commerce, and financial services. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology.

Key Responsibilities:

• Vendor Onboarding & Auditing:

Identify, evaluate, and onboard new vendors. Conduct regular audits to ensure compliance with quality and operational standards.

• Part Localization & Development:

Work closely with engineering and manufacturing teams to develop local suppliers for chargers, batteries, and plastic parts. Ensure suppliers meet required technical specifications and standards.

• Procurement Coordination:

Collaborate with the purchasing team to float and close RFQs. Provide technical inputs and support cost negotiations as needed.

• Finance & Billing Coordination:

Interface with the finance department to ensure timely invoice submissions, payment processing, and resolution of billing discrepancies.

• OEM & EMS Partner Management:

Manage external manufacturing and service partners to achieve monthly production and repair goals. Ensure alignment on forecasts, capacity, and quality.

• SCM & Inventory Management:

Coordinate with the supply chain team for inventory planning, stock level monitoring, and timely replenishment of parts and components.

• Team Management:

Lead and mentor a team of vendor development engineers or executives. Set performance goals and ensure seamless communication within the team and across departments.

Requirements:

• Bachelor's degree in Engineering (Mechanical / Electrical / Electronics preferred)
• 10-12 years of experience in vendor development, sourcing, or supplier quality roles
• Strong technical understanding of electronics and mechanical components
• Experience working with EMS partners and OEMs is highly desirable
• Good knowledge of supply chain workflows, billing processes, and ERP systems
• Strong communication, negotiation, and project management skills
• Leadership experience in managing cross-functional teams