Senior Manager- Growth

About the Company

Kapture CX is an AI-powered unified CX platform helping global enterprises automate, analyse, and elevate customer experience across channels.

About the Role

We're looking for a customer-focused professional to own post-sales relationships, ensure product success, drive adoption, and identify growth opportunities within key accounts. You'll act as the strategic partner for clients. Ideal for SaaS enterprise sales professionals ready to transition into a high-impact Customer Success & growth role.

Responsibilities

• Manage and grow relationships with enterprise clients across geographies
• Build success plans, track key metrics (NPS, CSAT, adoption, health) and ensure renewals
• Collaborate with internal teams to resolve open items, deliver value, and drive feature adoption
• Conduct business reviews, workshops, product demos, and communicate ROI to client stakeholders
• Identify and close upsell/cross-sell opportunities within the account portfolio
• Handle escalations, ensuring proactive engagement and long-term client satisfaction

Qualifications

• 3-7 years in Enterprise Sales or customer success within SaaS or Tech

Required Skills

• Strong client management, communication, and presentation skills
• Analytical and data-driven approach to customer health and retention
• Proven track record in renewals, adoption, and revenue expansion
• Interest in CX, automation, and AI-driven SaaS solutions