Key Responsibilities:
Functional Leadership:
- Strategize based on demand forecasts and enable product teams with required skills and resources.
- Lead functional and technical staff to deliver results with continuous improvement and innovative solutions.
- Build and manage Quality Engineering concepts to enable test management.
- Contribute to capability development within IT and business functions (R2R, O2C, P2P).
- Enable learning modules via upskilling, cross-skilling, and knowledge retention frameworks.
Project Ownership:
- Lead functional teams to achieve project deliverables on time and within quality expectations.
- Contribute to business growth via increased project efficiency and optimized FTE utilization.
- Align team outputs with broader organizational strategies (ShiftRIGHT, Program X, Radical Standardization).
Change Management:
- Drive and manage organizational changes, acting as a change agent to foster team alignment and adoption.
Cross-Functional Collaboration:
- Lead intra- and cross-departmental initiatives to enhance knowledge and co-creation culture.
- Ensure collaboration and integration across functions for better business outcomes.
Stakeholder Management:
- Maintain regular communication with global and local stakeholders.
- Serve as a trusted advisor, ensuring stakeholder expectations are consistently met.
People Management:
- Recruit, coach, and develop talent to drive team and individual performance.
- Build a culture of inclusivity, empathy, psychological safety, and appreciation.
- Engage in career development conversations and manage conflicts effectively.
Financial Stewardship:
- Follow financial regulations, support cost-effective measures, and manage budgets and manpower planning effectively.
Compliance & Governance:
- Maintain awareness and adherence to statutory compliance and internal policies.
