Senior Manager, Global Workforce Solutions

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

GWS Senior Program Manager – Team Lead

The McDonald's Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. We are McDonald's customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner & world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's and the Global Business Services function.

As GWS Senior Program Manager – Team Lead you are responsible for leading the overall strategy, governance, and execution of a scalable and compliant contingent labor program. This includes oversight of all processes, policies, systems, vendors, and internal stakeholders involved in the onboarding, access management, and offboarding of both temporary labor and access-only contractors. This role serves as the internal business owner for all contingent workforce activity and is critical in shaping a secure, efficient, and globally aligned program.

The environment can be fast paced and requires someone who is flexible, biased for action, detail oriented, and comfortable tracking and diving deep through many threads of work. Key customers and stakeholders include McDonald's Department Leaders, Indirect Sourcing & Procurement (IS&P), Legal, Finance, Global Technology, Internal Audit and external partners.

Responsibilities:

• Lead strategic program oversight. Own the full lifecycle of the contingent workforce program, including temporary labor and access-only contractors, with accountability for service delivery, program adoption, risk mitigation, and overall performance.
• Lead the Global Workforce Solutions team (6-7 direct reports) through strong people leadership principles. Manage, mentor, and develop a cross-functional team. Create a collaborative culture of accountability, growth and service excellence.
• Develop and govern program policies & processes. Design, implement, and continuously improve end-to-end processes for requisition intake, onboarding, access provisioning, offboarding, contractor data governance, and compliance.
• Own the VMS provider relationship and platform strategy. Acts as business owners and primary liaison with the VMS provider, overseeing roadmap planning, system enhancements, issue resolution and partnership performance. Ensure the VMS platform aligns with program goals and evolves with business needs.
• Own and manage contingent workforce approved staffing vendors relationships. Define and manage SLAs, KPIs, and quarterly business reviews.
• Oversee all contingent labor-related contracts. Lead renewals, pricing negotiations, and risk reviews in partnership with Legal and IS&P.
• Act as primary business liaison and internal advisor for contingent workforce. Serve as the trusted point of contact for McDonald's Department Leaders, IS&P, Legal, Global Technology, Internal Audit and Global People on all matters related to contingent workforce strategy and execution.
• Drive program reporting and optimization. Monitor spend, contractor population trends, access metrics, and lifecycle compliance. Use insights to drive improvements.
• Follow industry trends through associations and regularly benchmarking with peer organizations and evaluating external trend information to proactively identify and develop initiatives that will ensure McDonald's is a leader in the effective utilization and compliance of their external workforce
• Continuous improvement of VMS, including configurations that ensure controls are executed properly, enhancements that optimize customer experience, and reporting mechanisms that provide relevant data.
• Support global program expansion in partnership with IS&P. Lead the expansion of the contingent workforce model internationally, ensuring governance and compliance across regions.

Qualifications:

• 11+ years of experience in contingent workforce management, vendor management, HR operations, or procurement.
• Track record of building team collaborative and high-performing team culture. Experience in managing teams through change.
• Proven expertise in stakeholder engagement and cross-functional alignment across HR, Legal, IT, and Procurement.
• Deep knowledge of contingent workforce best practices, contractor classifications, onboarding workflows, and compliance.
• Strong functional and technical expertise in VMS platforms, with hands on experience in configuration, workflow design and optimization to align program goals.
• Strong background in contract negotiation, vendor oversight, and performance management.
• Demonstrated ability to build scalable processes and drive continuous improvement initiatives.
• Experience with VMS platforms (e.g., Fieldglass, Beeline) and integration with HR/IT systems.
• Excellent communication and influencing skills, capable of interacting with executive leadership.