Senior Manager, GBS - Global Change Management

Role: Senior Manager, Global GBS Change Management

The Senior Manager of Global Change Management is a strategic-minded partner collaborating cross functionally to deliver change management strategies minimizing employee resistance and maximizing engagement with change initiatives. Lead Global Capability Center (GCC) resources to drive faster adoption, greater utilization, and higher proficiency on the changes impacting employees in the organization to achieve desired business results. Act as mentor/advisor for senior leaders, project managers, and product Owners, helping them support change management activities in their business functions and projects.

They will collaborate with onshore Kraft Heinz enterprise Change Management team within Global Business Services (GBS) to oversee the delivery of quality transition and transformation change initiatives, engage with leadership to maintain visibility and change governance, provide change delivery support (i.e., manage training/communications build, logistics and delivery), and manage external vendor relationship(s) where relevant.

This role will be responsible for executing Change Management practices according to enterprise Kraft Heinz Change Management standards and practices. This resource will also work with various product owners involved in Change Management workstreams, ensuring application of Change Management best practices and standards.

Primary Responsibilities

• Lead change across the project lifecycle using the Kraft Heinz Change Management Methodology to drive Change Management across our projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projects
• Serve as reporting line manager to junior and journeyman level Change Managers, as well as Change Production team members
• Perform detailed Change Impact Assessments on projects in order to understand the impacted stakeholders, how they re impacted and when, as well as the recommended interventions by audience
• Perform Stakeholder Analysis in order to determine how to effectively manage the key stakeholders who are impacted by the project
• Develop the Case for Change in order to define the key messaging required by audience
• Create detailed and proactive Communication Plans and develop strong project communications
• Partner with GBS and Corporate Communications team members to ensure key project messaging is communicated appropriately leveraging the proper communication channels, branding/templates and timing
• Provide strategic insight into the development of training and deployment plans and content
• Present Change Management status, issues and risks during regular project status meetings, as well as develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-making
• Develop comprehensive Change Management Plans by project and effectively manage and execute against those plans
• Partner with Project Management team members to ensure that Change Management is built into overall Project Plans and timelines
• Manage training development, logistics and delivery plans for implementation of changes
• Measure change sentiment and/or commitment by performing Change Readiness Assessments pre-go-live, as well as post go-live feedback surveys, and adjust Change Management Plans accordingly
• Gather Lessons Learned and share with Project and Change Management Teams in order to continue to adapt and improve our approaches each time
• Act as a coach for Leaders in helping them fulfill the role of Change Sponsor on projects
• Report to Group Lead, Global Change Management, share regular Change Management status and progress, and escalate project issues and risks as required
• Develop, gain approvals for, and execute Change Management and Communication Plans for multiple projects.
• Partner with Project Managers and Change Leads to ensure adherence to KHC methodology, tools, templates, and Communication Standards.
• Report portfolio/direct report status to the KHC/GBS Global Change Management leader and escalate risks/issues as needed.
• Deliver and sustain outcomes: build targeted plans (communications, sponsor roadmaps, coaching, training, resistance), ensure plan quality and execution with initiative owners, identify and mitigate people-side risks, and track adoption / utilization / proficiency for projects across the organization.
• Qualifications
• Education and certifications: Bachelor s degree or equivalent role-based Change Management experience; preferred certifications in Change Management (Prosci, ACMP, APMG).
• Experience and change expertise: 5+ years leading cross-functional initiatives, including 2+ years managing large-scale transformations; advanced knowledge of change management principles/methodologies and the ability to assess impacts across all organizational levels.
• Communication and stakeholder influence: Exceptional English verbal/written/presentation and active listening skills; able to convey complex information and decisions to the right audience level, build consensus, and work effectively at all levels while fostering strong internal and external relationships.
• Project and analytical skills: Familiarity with project management approaches, tools, and lifecycles. Strong problem-solving and root-cause identification skills. Ability to integrate people, process, and technology in fast-moving environments.
• Leadership and resilience: Persistent under pressure; self-motivated with the ability to motivate teams and drive alignment on initiatives and priorities.