Senior Manager- Fraud & Risk

About Us:

Setu is reimagining the digital financial future of India. Our products power onboarding, payments, lending, deposits, and financial data flows for dozens of businesses, making complex journeys simple, secure & scalable.

Role Overview:

Risk is core to everything we do - especially in financial services, where trust, reliability, and compliance are non-negotiable. As our ecosystem grows in scale and complexity, the way we manage risk must evolve.

This role is critical to safeguarding the integrity of our systems and protecting customers from fraud, misuse, and operational lapses. But we're not looking to just manage risk - we're looking to redefine how it's done using automation, intelligence, and AI-first thinking.

As the Risk Team Lead, you'll be responsible for designing real-time monitoring systems, ensuring AML compliance, and driving efficient dispute resolution. More importantly, you'll lead our transition to AI-led risk infrastructure - by embedding intelligence into decision-making, triaging, fraud detection, and operations.

What will you do at Setu

Build & Scale Intelligent Monitoring:

● Design real-time risk detection frameworks that combine heuristics, behavioural signals, and learning systems.

● Identify gaps in existing rule-based systems and lead the shift toward intelligent automation and pattern-based detection.

● Champion the use of AI models to reduce noise, prioritize alerts, and flag complex fraud scenarios like mule rings and synthetic identities.

Drive Smart Dispute & Chargeback Operations:

● Lead a team managing end-to-end dispute resolution with banks and regulators.

● Use AI-powered workflows (e.g., smart routing, NLP-driven classification, evidence

summarization) to improve resolution speed and accuracy.

● Work closely with ops and tech to reduce friction in the dispute lifecycle and prevent recurring edge cases.

Build Feedback Loops for Learning:

● Partner with engineering and data science to train, test, and deploy internal ML models for anomaly detection, risk scoring, or merchant tiering.

● Establish strong feedback loops from frontline operations to continuously improve the quality and outcomes of automated risk decisions.

● Advocate for explainability and audit-readiness in any intelligence deployed.

Reimagine Onboarding & Merchant Risk:

● Identify opportunities to embed AI into onboarding: KYB validations, document parsing, website analysis, and content checks.

● Build processes that flag high-risk merchants using patterns in application data, transaction behavior, and external signals.

Lead the Function, Set the Vision:

● Defi ne what modern risk ops should look like in a scaled payments environment.

● Build a team that's not just strong in operations, but fluent in automation, experimentation, and systems thinking.

● Collaborate with leadership, compliance, and tech to make AI a foundational part of how Setu safeguards its platform.

Who is the right fi t for this role

You'll do well in this role if:

● You've led or contributed significantly to risk/fraud initiatives where AI or ML played a central role.

● You understand how intelligence can make risk systems smarter - whether it's prioritizing alerts, auto-detecting patterns, or improving operational efficiency.

● You've worked closely with engineering or data teams to bring automation into production, not just prototype ideas.

● You're process-oriented, but know when to question old playbooks and replace them with better ones.

● You bring sharp judgment and high ownership - you're not afraid to make calls when the stakes are high.

● You care about building teams, not just systems - and can lead others through ambiguity, scale, and transformation.

Why Setu

We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career-

● Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc.

● We care deeply about your development. So we work hard to provide you with

• Exposure to other verticals such as product, engineering, business, etc.
• A fully stocked library and unlimited book budget.
• Tickets to conferences and industry events.
• Weekly learning sessions on Friday where we invite both team members and external experts to teach you something new.
• Sponsored music classes where you can pick your choice of instrument from Piano, Guitar, Drums, Violin, Trumpet, and even learn vocals—on the house!

● Attractive compensation. We don't want money to ever be a worry. So you can focus on doing your best work.

● Kick-ass benefits including comprehensive health insurance for you and your family, extraordinary coffee, and a beautiful office with lots of solid wood and natural light.

Join us if you want to be part of a company that's building infrastructure that will directly impact the financial lives of hundreds of millions of people. No cashbacks, no growth-hacks, no bullshit. Instead, an audacious mission, and a team obsessed with achieving it.