Demonstrate expertise in accounts payable principles and concepts.
Develop strategies to reduce attrition and improve employee satisfaction. Maintain close contact with team members to understand their perspectives and influence positive changes.
Conduct performance reviews and execute quarterly and annual appraisals of Agents, Assistant Managers (AMs), Lead Assistant Managers (LAMs), and Managers. Mentor Agents, AMs, LAMs, and Managers.
Lead process improvement initiatives using process excellence methodology. Identify areas for enhancement, scope projects, and involve relevant stakeholders.
Review KPI performance regularly and develop plans for improvement.
Maintain daily communication with the Client at the Process Owner level to review progress.
Ensure compliance with internal policies, external regulations, and information security standards.
Meet agreed-upon KPIs as per client operational definitions and targets.
Communicate fluently and convincingly with team members and clients.
Gather and analyze data to solve problems quickly and effectively after evaluating possible options.
Manage a team of AMs, LAMs, and Managers, providing guidance and support to ensure team success.
Visionary Thinking: Ability to set a clear vision and inspire the team to achieve it.
Decision-Making: Strong decision-making skills, especially under pressure.
Empathy: Understand and address team members needs and concerns.
Communication: Excellent verbal and written communication skills to convey ideas effectively.
