FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description:
Value Preposition
- Focus on Impact & Visibility: This is a high-impact role at the core of our Enterprise Controls Assurance Functions. You will manage a big portfolio of controls and be a trusted advisor to the Business Unit. In this high visibility position, you will be directly interacting with Senior Management of the Business and provide them critical inputs on strengthening the overall control environment.
- Focus on Growth & Scope: Go beyond traditional testing and gain comprehensive experience across a wide spectrum of Enterprise. This position offers deep exposure to complex process and cross-functional collaboration with multiple business teams. It's an ideal opportunity to broaden your skill set and make a tangible impact on our end-to-end testing process.
Job Details
Position Title: Senior Manager - Enterprise Controls Assurance
Career Level: L2
Job Category: AVP
Role Type: Hybrid
Job Location: Bangalore
About The Team:
The Enterprise Control Assurance function is a team of Risk Professionals who promote risk management excellence by fostering a culture that is proactive, transparent and accountable, ensuring that risk is managed effectively in alignment with FCB's risk appetite and strategic objectives basis the control testing performed across various Business Units. This is a first line of defense team acting as trusted advisors to the business in managing Risk across multiple Operational Risk Categories (e.g. Financial Reporting, Technology, Cybersecurity, Enterprise Operations, etc.).
Impact
This is a critical role within the Bank's First Line of Defense. A key player in the planning of the annual reviews for their assigned portfolio and leading the project team responsible for the execution of test work.
This role provides an opportunity to identify risks that could impede the scalability of operations and to deliver solutions for challenges faced by the growth of the organization.
Key Deliverables (Duties and Responsibilities)
The Senior Manager plays a critical role in the planning the portfolio testing of Business Unit. They will drive the identification of process risks and assess the adequacy of design and operation effectiveness of controls by overseeing the testing of controls. The Senior Manager will also drive assessments of identified deficiencies, working with deficiency owners to understand and document any actual or potential impact, determine root cause, develop action plans necessary to remediate findings, and research other relevant facts.
The Senior Manager will be responsible for managing reviewing IT General Controls (ITGC), ITACs (IT Automated Control) documentation and review of IPE (Information Produced by Entity) within the specified timelines. This position will lead and coach team members and perform the work to support the organization.
The Senior Manager in this role is required to deliver the following:
- Complete testing for a portfolio of controls within the specified dates
- Complete the inline QC for a specific number of controls tested by Senior Advisors/ Peers
- Ensure the quality of documentation meets the required standards and manage the storage of evidences.
Planning:
The responsibility of the Senior Manager include:
- Finalize the controls in scope for a specific Business Process
- Prepare the necessary scope document and circulate to the Business Stakeholders
- Provides insights to ECA Senior Management and advises revision to the plan.
Risk Mitigation:
- Evaluated the Business Process as a whole and advice on the key risks and controls.
Resource Planning:
- Identify the resources to manage the portfolios and also help the ECA Senior Management in capacity planning
Team Management:
- Manage the recruitment, training, and performance management processes in accordance with the corporate policies, competitive path and Department goals.
Managing Stakeholders:
- Address any 2 LOD comments on the testing performed
- Advise the stakeholder on control related clarifications
Remediation:
- Conduct assessments of identified deficiencies, working with deficiency owners to document any actual or potential impact, determine root cause, support in developing action plans necessary to remediate findings, and research other relevant facts.
Quality:
- Assess the quality of workpaper inline with the testing procedures and provide feedback to Testers
- Proactively identify areas which may have an impact on the quality
- Support the Testers in responding to 2 LOD comments
Others:
- Being innovative and suggesting process improvements and simplification ideas
Functional Skills:
Skills and Qualification
- Strong project management and organizational skills, with the capability to work on multiple projects with minimal direction in a dynamic and fluid environment with rotating and competing priorities.
- Pro-active, high energy and strong interpersonal skills with a team-focused attitude, demonstrating the ability to collaborate and compromise while building constructive and effective relationships.
- Communication: Excellent verbal, written, and interpersonal communication skills. Ability to demonstrate courage and objectivity when communicating with executive and senior leadership when presenting complex issues, recommendations, and opinions
- Attention to Detail: Outstanding attention to detail, accuracy. Ensures thoroughness in all tasks.
Technical Skills:
- Overall experience of 12 years with 8 to 10 years in IT/ Automated controls testing in Large Financial Institution (LFI) or Big 4 or large regional accounting firm experience
- Good understanding of bank processes over finance and accounting processes. SOX testing experience would be preferred.
- Has strong understanding of ITAC, ITGCs
- Strong analytical skills
- Proven capability to work independently without hand holding and exercising sound judgment & initiative
Qualification:
- Graduate (B.com / BE/ B.Tech)
- CIA, CISA,CISM,CISSP, ISO 27001 (These are good to have but not mandatory)
Others:
- Comfortable working in standard shift timings of 1 pm to 10 pm IST
- Ability to be flexible with job duties, scope of work, and shift timings (especially during period-end close)
- Ability to multitask
- Efficient and well organized, able to work under tight deadlines
Leadership Qualities (For People Leaders)
- Earns respect as a leader who knows the ground reality capable of guiding teams through technical and operational challenges.
- High Emotional Intelligence
- Builds a culture of accountability, continuous improvement, and operational excellence.
- Coaches teams on technical understanding, managing stakeholders, being agile, problem solving and critical thinking.
Relationships & Collaboration
- Reports to: Associate Director
- Partners: Business Units
- Leads: Not Applicable for this role
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
