Senior Manager - Ecommerce

Overview

Accelerate profitable online growth (eGrocery, Marketplaces, Quick Commerce, eB2B) by delivering digital shelf excellence and revenue analytics. Translate data from retailer portals, syndicated sources, and Retail Media Networks (RMN) into prioritized actions that improve revenues, conversion, and availability. Embed Perfect Digital Store (PDS) execution standards and automate performance management across customers and fulfillment models. Partner with BU Sales teams, Category teams, Revenue Management and Shopper/Marketing teams to translate data into action, automate reporting, and drive execution with customers.

Responsibilities

• Channel performance analytics & storytelling (dashboards, deep dives, sell-in materials); Co-create AOP, JBP inputs/ SOP with KAMs 40-50%
• eCommerce assortment & promo effectiveness Recommend SKU mix by seller/fulfillment model; evaluate promo mechanics and guardrails for online (incl. pack architecture and multipacks) 20-25%
• Operational aspects: Automation & data quality, tagging/SKU hygiene; ensure governance and consistency across customers 10-15%
• Stakeholder rhythms, cross team connects Run weekly huddles and monthly QBRs with clear actions, owners, and timing; track closure 20%

Qualifications

• Bachelors degree in business, Marketing, Engineering: MBA a plus
• 7-10 yrs insights/ analytics
• Prior FMCG experience & strong hands-on capability in partnering with Retailers / Customers
• Well organized, self-sufficient and proactive: Best-in-class time management skills, ability to multitask, set priorities and plan
• Can-do, flexible attitude with resilience: Calmly able to respond to rapidly changing business priorities
• Strong delivery & execution focused with sharp organizational skills
• Strong analytical & deep dive skills, data driven, impact driven
• Great story telling skills, ability to generate actionable insights from the data and provide business recommendations
• Strong presentation skills, ability to build showcases & share compelling stories through data
• Ability to collaborate efficiently across cross functional teams like Marketing, Tech, Insights, Finance, Supply Chain etc.
• Strong problem-solving capabilities with a track record of finding feasible solutions to complex problems, especially in an ambiguous environment with tight timelines
• Sound communication skills ability to collaborate, educate and influence internal and external teams & peers
• Demonstrate resilience maintain courage & positive attitude when faced with obstacles; willingness to deploy alternative approaches to overcome them
• Demonstrate Bias for action & high ownership, high velocity decision making capability & maintain highest levels of rigor and compliance
• Proficient in analytical tools (Power BI, Advanced Excel, MS- Powerpoint, MS-Office, Power BI, Gen AI etc.)
• Strong in building relationship with stakeholders & maintain high degree of Customer satisfaction
• Strong Digital Commerce domain knowledge, market nuances etc.
• Proven high quality delivery in the capacity of an Individual Contributor