Senior Manager-Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Network Delivery team works to deliver a full-scale modernized Network including new digital products such as Authorization, Tokenization, Safekey, Online Pin and Local Network solutions to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments. A role in the Network Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment.

We are looking for a talented Product Owner to join our team. This role will be responsible for leading end to end cross functional delivery of Capabilities, Features & User stories ensuring capabilities are implemented true to their intent and in a manner that optimizes the future flexibility of the Network and driving regulatory compliance. The success of the role will depend upon the individual's ability to work with a globally distributed team, to understand and drive appropriate business architecture, and have a strong focus on detail.

How will you make an impact in this role

• Support the delivery lifecycle through solid engagements & efficient partnership with Customers, Product teams & Technology partners aligning to the enterprise strategy
• Strategy for network capability & Enterprise Strategic top priorities (STPs)
• As a Product owner with Network delivery team, execute the product development
• Partner with Quality team aligning to the Shift Left strategy through early engagements on features and release timelines
• Ensure individual releases across the program drive the successful value delivery on the key program milestones and this delivery is of high quality. Maintaining the delivery pace of the program, without capacity waste, will be a key success metric of the role.
• Manage relationships across multiple business stakeholders like Program Owners, PD&I teams, TD&E & Envisioning teams to support the STPs roadmap through efficient delivery.
• Maintain clarity of the minimum viable program delivery and ensure the program has the capacity to deliver its core potential and capabilities.
• Breaking down high-level milestones into requirements, user stories, and acceptance criteria
• Reviewing and accepting engineering deliverables, ensuring they meet all of your requirements.
• Have the ability to be able to work with complex cross-functional teams: Engineers, Architects, governance & business partners.
• Co-ordinate communication, escalate and facilitate resolution of risks, issues and changes tied to the Product Backlog

Minimum Qualifications

• Bachelor's degree in computer science, computer science engineering, or related experience required
• 5+ years of experience as a Product Owner or Product Manager, with solid understanding of SAFE Agile methodologies.
• Project management and planning experience preferred along with working experience on Rally.
• Proven track record of change management and delivery in complex and highly matrixed organizations.
• High intellectual curiosity, with excellent creative and critical thinking and problem- solving skills
• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams.
• Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations.
• High energy, an optimistic attitude, and a good sense of humor

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.