Senior Manager - Database Management

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The role is responsible to implement service delivery best practices and participate in the Campaign Management Platform operations for SBI Card in alignment with the functional guidelines and objectives.

Role Accountability

1. Manage multiple user cases on Campaign Management systems
2. Handle and prioritize multiple business use cases in parallel where data/reports need to be developed with specific timelines
3. Daily review of health metrics, maintenance and patching activities
4. Maintain mainframe data loads on Campaign management database
5. Take care of all Daily/Monthly reports shared to Business.
6. Understand user requirement RFP and work with SI partner for timely delivery within approved cost
7. Participate in day to day resource and cost management activities
8. Collaborate with outside vendors, upper management, and leadership of other departments to ensure smooth processes
9. Maintain all process documentation practices in compliance with the process guidelines

Measures of Success

1. Service Delivery and Operations of Campaign Management Platform
2. Operations Management of the sub vertical
3. Voice of customer from stakeholders
4. Serviceability and uptime of applications as per defined SLAs
5. Timely and accurate updation of process documentation
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Knowledge of SQL, Databases, MS SharePoint and other related languages
2. Knowledge of Monitoring Tools and Log Management Tools
3. Knowledge of Oracle, SQL and Campaign management system
4. PMP Certification

Competencies critical to the role

1. Project Management
2. Analytical Ability
3. Problem Solving Skills
4. Stakeholder Management

Qualification

B.E / B-Tech/MCA or equivalent technical degree

Preferred Industry

FSI