Senior Manager - Customer Success & Growth (58 yrs)
Location: Bengaluru
Type: Full-time
Function: Customer Success and Growth
About Kapture CX
Kapture CX is an AI-powered unified CX platform helping global enterprises automate, analyse, and elevate customer experience across channels.
Role Overview
We're looking for a customer-focused professional to own post-sales relationships, ensure product success, drive adoption, and identify growth opportunities within key accounts. You'll act as the strategic partner for clients.
Key Responsibilities
- Manage and grow relationships with enterprise clients across geographies
- Build success plans, track key metrics (NPS, CSAT, adoption, health) and ensure renewals
- Collaborate with internal teams to resolve open items, deliver value, and drive feature adoption
- Conduct business reviews, workshops, product demos, and communicate ROI to client stakeholders
- Identify and close upsell/cross-sell opportunities within the account portfolio
- Handle escalations, ensuring proactive engagement and long-term client satisfaction
Requirements
- 58 years in Customer Success / Key Account Management within SaaS or Tech
- Strong client management, communication, and presentation skills
- Analytical and data-driven approach to customer health and retention
- Proven track record in renewals, adoption, and revenue expansion
- Interest in CX, automation, and AI-driven SaaS solutions
Why Kapture CX
- Work with a fast-growing SaaS company redefining customer experience through GenAI and automation
- High-ownership role with direct impact on customer growth and retention
- Collaborative and growth-oriented culture
