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Senior Manager - Customer Interaction Suite

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Job Description

Job Description

Responsible for designing software architecture and (or) delivery & deployment of the solution, driving automation, and improving operational efficiencies. This is a 100% hands on role which defines the direction of new product platform solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results.

Responsibilities

Understanding new requirements/charters and analysis
Leads discussions with cross functional teams and stake holders to evaluate feasibility, technical specifications, cost-benefit analysis, etc.
Define the software roadmap to meet business needs and operational aspects, secure and scalable.
Creating & delivering high quality features, preparing end to end high level and low-Level designs, developing individual sub systems.
Drives deployment of software architecture. Analyses test results post testing. Oversees go-live and guides troubleshooting.
Review and finalize implementation of design and architecture including infrastructure and deployment requirements.
Create internal user stories for development, testing and deployment across multiple sub-systems like OSS-BSS, IT Applications
Establish technology standards, cloud native architecture, SaaS based model for applications development, lead software quality assurance by reviewing process compliances, identifying pain points, and driving improvement initiatives.
Facilitating creation and prioritization of program-level feature and architectural backlogs
The role may be leading a team of software developers.

Desired Skill sets

Demonstrated experience and understanding in software solutions requirement analysis, creating roadmap, design, and software & platform architecture, cloud environment, business concepts and processes.
Hands on experience in debugging complex issues.
Extensive experience in software and application lifecycle Management
Industry domain knowledge of key technology and industry trends
Experience in working with Agile methodology.

More Info

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About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 135492159