Introduction
We are seeking a seasoned regional security operations professional to help build and lead the APAC & Japan Corporate Security Fusion Centre in Bangalore — a state‑of‑the‑art, centralised, 24×7 security operations hub supporting 16 countries across the region. Reporting to the Fusion Centre Leader, this role carries a single‑point accountability for leading a team of security & intelligence analysts responsible for monitoring, triaging, and responding to breaking geopolitical incidents and crises among other fusion centre service lines, across this complex mega‑region.
As the operating model continues to evolve, you will translate vision into execution—designing and embedding shift structures, standard operating procedures, escalation frameworks, and service standards that stand up to continuous, round‑the‑clock operations across diverse markets. This is a rare opportunity to build a critical capability from the ground up and then lead it at scale, requiring a leader who is equally comfortable shaping the strategy and executing it with rigour.
Your Role And Responsibilities
Your Role and Responsibilities
Key Responsibilities
Fusion Centre Buildout & Operating Model
- Translate the Fusion Centre Leader's strategic design principles and guardrails into a detailed, functioning operating model including shift structures, command hierarchy, escalation matrices, SOPs, runbooks, and service standards.
- Define go-live acceptance criteria for each market and wave; formally assume operational ownership as markets transition into the Fusion Centre.
- Partner with the program management team to ensure operating model requirements, people readiness, and service standards are embedded into wave planning and execution; you own what the target state looks like and whether it's ready.
- Continuously refine the operating model and business continuity/fallback plans as the Fusion Centre matures and scales.
24×7 Operations & Service Delivery
- Own 24×7 Fusion Centre operations post-launch — shift governance, service line management, and real-time incident and crisis coordination across 16 countries and satellite security centres in APAC & Japan.
- Serve as the operational lead during critical incidents and crisis events; escalate to the Fusion Centre Leader when executive engagement, cross-functional mobilization, or external communication is required.
- Ensure consistent, high-quality service delivery across multiple service lines operating in parallel.
SLA, KPI & Vendor Performance
- Own SLA and KPI performance management across all markets — monitor, report, drive corrective action, and escalate systemic performance gaps to the Fusion Centre Leader.
- Manage day-to-day vendor and contractor workforce performance, including shift compliance, service quality, and adherence to operational standards. Escalate commercial or contractual matters through the appropriate governance channel.
- Identify and mitigate risks to service continuity across borders, multi-regulatory environments.
People & Capability Development
- Lead capacity planning, recruitment, onboarding, and training of security analysts and operators for the Fusion Centre.
- Develop and maintain competency frameworks that ensure team capability keeps pace with evolving operational demands and threat landscapes.
- Own analyst and operator performance management; provide headcount and capability inputs to the Fusion Centre Leader for workforce planning and budget decisions.
Stakeholder Engagement & Reporting
- Serve as the primary operational interface with Country security teams and Market Leaders for service reviews, incident reporting, and capacity discussions.
- Provide operational data, insights, and talking points to support the Fusion Centre Leader's engagement with Geo and global leadership.
Lead regular operational reviews with market stakeholders; the Fusion Centre Leader sponsors or joins selectively for strategic alignment.
Preferred Education
Master's Degree
Experience
Required technical and professional expertise
- 10–12+ years of experience in regional security centre operations, risk and threat analysis, intelligence, or a related field, including substantial leadership experience across multi‑country or regional operations.
- Demonstrated success in standing up or transforming physical security operations centres (GSOC or equivalent), from design through steady‑state operations.
- Strong multi‑vendor governance expertise, including SLA and KPI design, vendor performance management, and end‑to‑end service delivery oversight.
- Hands‑on operational experience across the physical security ecosystem, including security intelligence, crisis management, incident response, alarm monitoring, CCTV, and access control systems.
- Proven ability to translate strategic intent into operational reality, designing and implementing escalation frameworks, shift models, runbooks, and service delivery structures—either from the ground up or through large‑scale transformation.
Skills & Attributes
- Operational command — calm, decisive leadership during high‑pressure, time‑critical security events spanning multiple time zones.
- Execution excellence — able to translate strategic vision into robust, scalable processes and governance frameworks that perform reliably at enterprise scale.
- Stakeholder credibility — trusted partner to Market Leaders and regional security teams; adept at shaping clear operational narratives that inform and support executive‑level reporting.
- Builder mindset — energised by the challenge of creating structure, process, and culture within a new organisation or capability built from the ground up.
- Cross‑cultural agility — proven ability to navigate the regulatory, operational, and cultural complexity of the Asia‑Pacific and Japan region.
- Analytical rigour — data‑driven approach to performance management, capacity planning, and continuous improvement.
Preferred
Preferred technical and professional experience
- Experience in corporate security within a large multinational organisation, preferably in the technology, ITES, or a comparable sector.
- Familiarity with security technology platforms, GSOC platforms, video management systems (VMS), access control systems, and OSINT and crisis management tools.
- Graduate or postgraduate qualification in international relations, political science, or a related discipline from a reputed institution is an advantage.
