Job Description
At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
The Control Management team sits within Global Commercial Services (GCS). GCS is an integral part of the growth strategy for American Express, and the Control Management team's objective is to foster a proactive and effective control environment that ensures adherence to regulatory standards and Amex policy.
GCS Control Management is looking for a detail-oriented and analytical Analyst to join our team. This role is passionate about independent testing and assurance of business process controls. You will be a key contributor to ensure our control environment is robust, well-documented, and operating effectively as we transition to a new Risk & Control Self-Assessment (RCSA) framework. This position will involve extensive collaboration with partners across Business, Products and Compliance within US and International markets.
What you will do:
- Develop and lead a team of Risk & control professionals to manage Independent control testing for Global Commercial Services business.
- Review and assess the overall design and operating effectiveness of key controls within the business processes.
- Ensure robust documentation and high-quality evidence to support testing conclusions as well as timely and accurate updates in the system of record (e.g., RSA Archer, ServiceNow GRC or similar).
- Partner with control owners and business process experts to conduct control walkthroughs and gain a deep understanding of the processes under review.
- Identify, document, and report on control deficiencies, gaps, or weaknesses with clarity, providing actionable insights for remediation by the process owner.
- Supervise and monitor the Control testing outcomes for the team to ensure accuracy and comprehensiveness prior to submission in system of record
- Prepare and present clear/concise reports on testing results to management, highlighting key themes and trends.
- Proactively identify and leverage opportunities for implementation of automated control testing by partnering with inhouse capabilities and business teams
- Contribute to the continuous improvement of the control testing methodology, including sampling strategies and documentation standards
- Ensure compliance with all testing requirements outlined in 2nd line Policies and Procedures (e.g., RCSA Policy and Procedures, Internal Control Framework, AEMP 39, AEMP 47 etc.)
- Support the business in the ongoing adoption and embedding of the new Risk and Control Self-Assessment (RCSA) framework.
- Take on ad hoc tasks such as managing testing schedule, internal QC, and supporting internal audits/regulatory exam requests etc.
Minimum Qualifications:
- Minimum 8-10 years of experience in operational risk, internal controls, or a related testing/assurance/audit function.
- Hands-on experience with control testing methodologies, including sampling, evidence gathering, and documentation.
- Strong analytical and problem-solving skills with a keen eye for detail and the ability to identify the root cause of control failures.
- Excellent communication and interpersonal skills, with the ability to articulate complex issues to stakeholders clearly and concisely
- Proven ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
Preferred Qualifications:
- Bachelor's degree in Finance, Business, Risk Management, or a related field.
- Direct experience with a Governance, Risk, and Compliance (GRC) tool like Archer/ServiceNow for documenting test results.
- Familiarity with Risk and Control Self-Assessment (RCSA) frameworks.
- Proven ability to assess both control design (i.e., is the control designed properly to mitigate risk) and operating effectiveness (i.e., is the control working as intended).
- Experience working in a first-line-of-defense risk or control management role within a global organization.
- MS Power Platform, SharePoint, and Tableau knowledge is preferred
- In depth knowledge of products, procedures and policies relating to the GCS business portfolio is a plus.
Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
