Job Description
Joining ETS Governance & Control means helping protect American Express customers and company through integrated, intelligence-driven technology risk and control management. Operating at the intersection of technology, governance, and risk, the team partners across the enterprise to modernize the foundation, advance risk intelligence, demonstrate trust at scale, and reduce material risk—enabling innovation with the right controls in place.
By building simplified, consistent frameworks and embedding continuous assurance, ETS Governance & Control enhances transparency, accountability, and sustainable risk reduction. The work is about empowering confident decisions, accelerating responsible delivery, and ensuring controls evolve with the business to strengthen trust and reduce enterprise risk at scale.
Role Description
ETS Control Management is responsible for identifying, assessing, mitigating, monitoring & reporting risk across business and technology processes as part of the first line of defense. The team ensures adherence to regulatory standards, American Express policies, and strengthens business resilience through robust control management practices.
This Manager role focuses on embedding strong Control Testing & Operational Risk within BU processes for Enterprise Digital. The role emphasizes control effectiveness, independent validation, and risk-based monitoring, while partnering closely with business, product, and technology stakeholders.
Enterprise Digital creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms.
Responsibilities
- Perform independent control testing (test of design and effectiveness) using a risk-based approach across control tiers
- Support the team in executing control testing across issue management lifecycle, RCSA Accelerated & Standard testing, PRSA testing.
- Support and execute QA and testing programs to ensure compliance with regulatory and internal standards
- Conduct control monitoring (supplemental to BU testing) and analyze operational risk trends, issues, and events to generate actionable insights
- Support risk identification and assessment activities across business and technology processes, including RCSA execution
- Partner with business, product, and technology teams to enhance control design and testing strategies
- Contribute to development and maintenance of Key Control Indicators and Key Risk Indicators.
- Apply data-driven, automation, and emerging AI/GenAI approaches to improve testing, monitoring, and risk detection
- Drive sharing of thematic insights, best practices, and trends across the enterprise.
Qualifications
Required Qualifications
- Overall 10 plus years of experience with relevant minimum experience of 5 years in operational risk, Technology risk, IT/IS risk, or internal audit within financial services or regulated environments.
- Strong understanding of control testing methodologies (TOD/TOE), risk assessment frameworks, and governance practices
- Experience with technology /IT/IS risk, SOX/IT General Controls, controls assurance, or control testing environments.
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively and stakeholder management skills
- Experience working with GRC tools (e.g., Archer, ServiceNow, OpenPages, MetricStream). Strong MS Office skills (Excel, Power Point, Word)
- Strong communication skills with ability to influence cross-functional stakeholders
Preferred Qualifications
- Relevant certifications: CISA, CISM, CRISC, CISSP, or similar
- Bachelor's degree in engineering, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in at least one of the following:
- Providing identification of operational risks throughout business processes and systems
- Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
- Enhancing risk assessments and associated methodologies
- Reviewing independent control monitoring, including identification of control improvements
- Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
- Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
- Exposure to data analytics, automation, or AI/GenAI use cases in risk/control environments
- Experience working in Agile / product / platform-based environments
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
