Senior Manager- Club Experience & Community

CoPlay by Assagao House is an elite sports and lifestyle club in North Goa, home to premium padel and pickleball courts alongside a world-class wellness and social offering — gym, swimming pool, steam, sauna, recovery suites, pilates, restaurant, and bar. The club is anchored by a celebrated pilates coach and serves a discerning community of high-net-worth individuals, entrepreneurs, and international expats who call Goa home.

This is not a typical sports facility. It is a social institution for a very particular kind of person — and everyone who walks in expects to be treated accordingly.

Specifically, what has been missing:

• No structured coaching programme for padel and pickleball despite strong member demand
• No regular events calendar — social tournaments, mixers, coaching clinics, brand evenings
• No racket and equipment shop tie-up for members despite obvious commercial and convenience opportunity
• Junior staff on the floor who are not equipped to handle the expectations and sensibilities of this clientele
• Reactive problem-solving instead of anticipating what members need before they ask

You will be the face of CoPlay at Assagao House — the person members know by name, trust with feedback, and associate with everything great about their time at the club. You own the full member experience: from the quality of court bookings and coaching to the vibe of a Saturday evening tournament and the seamlessness of a new member's first week.

• Be the primary relationship owner for all club members — know them by name, know their game, know their preferences
• Personally onboard new members and ensure their first 30 days set the tone for long-term engagement
• Proactively gather feedback and resolve member concerns before they become complaints
• Build and manage a member engagement calendar — regular touchpoints, check-ins, and personalised communication
• Act as the bridge between members and the club's wellness and coaching partners to create curated, exclusive experiences

• Design and launch a structured coaching programme for padel and pickleball — beginner to advanced, group and private
• Identify, onboard, and manage quality coaching partners who match the club's standard and member profile
• Organise regular in-house tournaments, social play sessions, and inter-club events
• Track member playing levels and match them to appropriate coaching and peer-play opportunities

• Own the club's events calendar — social tournaments, themed evenings, brand activations, wellness events, and member milestones
• Curate events that feel native to this community — not generic, not templated
• Collaborate with the restaurant and bar team on F&B integration for events
• Identify and bring in relevant brand and lifestyle partnerships that add value for members

• Build ground-up SOPs for every touchpoint of the member experience — court check-in, coaching onboarding, event execution, complaint resolution, guest handling, and more
• Own and publish a rolling monthly calendar covering all events, coaching sessions, social mixers, wellness activations, and member communications — shared with the team at least 3 weeks in advance
• Work backwards from each deliverable on the calendar — define what needs to happen week by week to execute without last-minute scrambles
• Review and iterate SOPs quarterly based on member feedback and operational learnings
• Ensure junior staff are trained against SOPs and held to them consistently

• Establish a racket and equipment shop tie-up — sourcing a brand partner, managing display, and driving member purchases
• Drive ancillary revenue through coaching programme enrollments, event ticket sales, and merchandise
• Identify upsell opportunities across wellness services (recovery, pilates, personal training) and present them naturally through relationship-led conversations
• Track and report member engagement metrics, churn signals, and programme revenue to CoPlay leadership

• Mentor and coach junior staff on how to interact with high-net-worth and international guests — tone, body language, anticipation, problem-solving
• Set and enforce service standards across the club floor in partnership with department heads
• Be present on the floor during peak hours — this is not a back-office role

• Padel / Pickleball Player (competitive or social) - Speaks the language of this community from lived experience — credibility is instant, relationships come naturally
• Luxury Hotel Guest Relations / Concierge - Trained in high-net-worth service, anticipation, and discretion — the exact muscle this role needs on the floor
• Premium Sports or Golf Club Manager - Understands membership culture, event programming, and how to serve people who expect the best
• Lifestyle / Wellness Brand Manager - Strong on curating experiences, brand partnerships, and speaking to an affluent, health-conscious audience
• Expat or Internationally Educated - Comfortable with the cultural code of this community — essential for building real trust with the expat and HNI base

• 5–7 years of experience in hospitality, luxury club management, sports programming, or community/member relations
• Genuinely plays or is deeply embedded in the padel, pickleball, or racket sports community
• Impeccable spoken and written English — comfortable in conversation with CEOs, celebrities, and international guests
• Polished, warm, and socially confident — someone who lights up a room without trying
• Thinks on their feet; does not wait to be told what to do
• Based in or genuinely willing to relocate to Goa

• Existing personal network within Goa's expat, HNI, or wellness community
• Experience organising padel or pickleball tournaments or social play events
• Multilingual — French, Russian, or other European languages a bonus given the expat mix in North Goa

This is not a social media manager. It is not a customer service executive. It is not an events coordinator who executes briefs.

• Build and run the community experience at one of the most premium sports clubs in India
• Work alongside a celebrated wellness coach and a member base that includes some of India's most interesting people
• Full ownership — you design the programmes, curate the events, and shape the culture
• Competitive fixed salary + performance variable linked to member engagement and commercial targets
• Be part of CoPlay's national growth story at a site that sets the standard for the rest of the network