Senior Manager - Charging Ecosystem

Purpose of the Role

This role has a critical function of managing end to end charging solutions for entire zone. The role holder would work closely with various stakeholders within Tata Motors, charging service providers to ensure that the customer in their region gets a superior charging CX. He/She will ensure that all charging needs of the customers are met with help of various partners.

Job Responsibility

1. Lead for home charging Ops and CX (PS & CAs to liaison with customers):

Work with charging installation partner to ensure that Home charger is installed before delivery of the car

Monitor performance of the installation partner and Evaluate/Rate as per SLA.

Monitor dealer performance through sales/service team for process adherence.

Manage customer escalations.

Create alternatives to installation partner in cases where the existing partner has capacity/delivery constraints. (Training and On Boarding)

Enable rapid sales expansion through process automation / digital solutions.

2. Lead for RWA identification and execution – In sync with sales team:

Address the need of RWAs by proactively installing society chargers in high demand areas.

Device innovative solutions for the cases where the customer does not have covered/dedicated parking

3. Mapping of white spaces and liaisoning for regional infra development:

Collate customer requirements on public charging (in cities as well as highways) and work with various operators to ensure that the charging needs are met.

Serve as the charging business specialist to answer customer queries on charging as central point of contact for dealerships/ other points of sale.

4. Driving operation for Tata. ev megacharger and .ev verified charger network

Planning expansion of Tata.ev network in line with customer and dealer hotspots in region

Ensuring seamless operations with regional CPO across Tata.ev network

Driving campaigns with dealer across Tata.ev network to create sales funnel.

Driving awareness and promotion of Tata.ev network across region

Desired Candidate Profile

• 4-6 years of experience in Sales/BD/Service function; with preference to basic degree in electrical/electronics/mechanical
• Graduation degree in Mechanical /Electrical /Electronics, MBA preferred
• Candidate should have experience in customer facing function(sales/BD/service)
• Hands on experience on creating business cases with multiple scenarios
• Strong people/stakeholder management skills
• Strong verbal & written communication with fluency in English language
• Basic knowledge of Charging products, Electrical Engineering
• Basic knowledge of cloud connectivity, server communications, payment gateways

Skills & Competencies

• Stakeholder management
• EV charging ecosystem knowledge
• Charging infrastructure acumen
• Operations management
• Customer centricity
• Driving execution