Senior Manager - Central Quality

Senior Manager - Central Quality

Location: Bengaluru, Karnataka

Experience: 2-5 Years

Department: Quality Assurance & Control

Reporting To: Head of Quality / Product Manager

About the Role

We are looking for a hands-on Quality Control Engineer to anchor quality across our product lifecycle — from supplier inputs to field performance.

You will own process control, spec documentation, supplier audits, NPI quality gates, and field issue resolution as a central function bridging design, manufacturing, and supply chain teams.

Key Responsibilities

Process Control

● Define, monitor, and maintain Statistical Process Control (SPC) parameters for critical manufacturing operations

● Own and update Control Plans for all active product lines, including CTQ (Critical to Quality) characteristics

● Conduct periodic process audits on the shop floor and flag deviations with structured CAPA (Corrective and Preventive Action)

● Collaborate with production teams to embed quality checkpoints into assembly and testing stages Supplier Quality Control

● Conduct Incoming Quality Control (IQC) for raw materials and bought-out components against approved specs

● Perform supplier audits and maintain supplier scorecards for on-time quality compliance

● Drive PPAP (Production Part Approval Process) or equivalent first-article approvals for new or changed components

● Raise and track Supplier Corrective Action Reports (SCARs) and verify effectiveness of closures

Specification & Ideal Spec Documentation

● Create and maintain Ideal Spec Sheets, tolerance documents, and inspection criteria for components and finished goods

● Standardize Acceptance Quality Limits (AQL) sampling plans aligned with IS/BIS or applicable standards

● Maintain a centralized spec repository and ensure version control across engineering change cycles

● Author and update SOPs, Work Instructions, and quality checklists for inspection stations

Field Issue Resolution

● Act as the QC anchor for field complaints and warranty returns — triage, document, and drive root cause analysis

● Use structured tools such as 8D, Fishbone (Ishikawa), and 5-Why for failure investigation and reporting

● Coordinate with service, design, and production teams to close issues with verified corrective actions

● Track field failure rate trends and proactively flag systemic issues to product and engineering teams

New Product Introduction (NPI)

● Participate in Design for Quality (DFQ) reviews during NPI stages — provide quality risk assessments

● Define and execute First Article Inspection (FAI) and pilot batch qualification protocols

● Establish quality benchmarks, test plans, and inspection checklists before production scale-up

● Ensure all NPI components and assemblies have approved specs and supplier qualifications before launch

Qualifications & Skills Area Requirement

Education - B.E./B.Tech in Mechanical, Electrical, or Industrial Engineering

Experience - 3 years in a QC/QA role in a manufacturing environment

Standards Knowledge - IS/BIS, ISO 9001, AQL sampling (IS 2500) Tools SPC, CAPA, 8D, FMEA, PPAP/FAI

Software - MS Excel (data analysis), QMS tools, basic ERP/PLM familiarity

Soft Skills- Cross-functional communication, structured problem-solving, documentation discipline

What Sets a Strong Candidate Apart for Us

● Experience in electromechanical product quality (pumps, appliances, or similar assemblies)

● Exposure to multilevel BOM-based quality control — component level through finished goods

● Ability to write clear, copy-paste-ready spec and test documents independently

● Demonstrated ownership of at least one full NPI cycle from pilot to production KPIs for This Role ● Incoming rejection rate (%) by supplier

● Field complaint closure time (days)

● NPI first-pass qualification success rate

● Supplier SCAR closure rate within target timelines

● Control plan and spec documentation coverage (%)