Senior Manager – Business Training

Inviting applications for the role of Senior Manager - Business Training

• We are seeking a strategic training manager to lead knowledge transfer (KT) for transitions and steady-state operations and establish robust knowledge management (KM) practices for a new account in insurance unit. The role will partner closely with delivery, transitions, and HR to deliver measurable outcomes: faster time-to-proficiency, lower dependency risk, improved client experience, and higher productivity.

Responsibilities

• Lead and manage end-to-end Knowledge Transfer for the new account

• Partner with Operations & Transitions to ensure seamless knowledge transfer

• Design and implement ways of working, training plans, assessment framework, and success criteria.

• Ensure SOPs availability and L5 detailing covering all areas of work

• Front end with clients & leadership on training progress and performance governance

• Solution & plan for any contingencies

• Institutionalize & run KM practices once account goes into BAU - NHT, SOP mgt, PKT, Cross Training, and Trainer model

Minimum Qualifications

• Experience in KTs/Transitions will be an added advantage

• Excellent communication and stakeholder engagement

• ExperienceinInsurance domain

• Familiarity with AI tools and digital learning platforms

• Good in MS Excel andsPowerPoint