senior manager, business process improvement and transformation.

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Business Operations, Senior Manager - BO&SD

About Randstad:

Randstad is the world's largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad Global Capability Center, located in Hyderabad, India, is responsible for strategic delivery for Randstad markets and businesses globally. Through our centers of excellence of talent services, human resources, financial services, IT, marketing and business operations, the Global Capability Center is a high growth and acceleration enabler as we become the world's most equitable and specialized talent company.

Role Summary:

As the Transitions & PMO Lead, you will be the primary architect of our global migration strategy, orchestrating the end-to-end transition and transformation of corporate functions into the GCC. You will serve as a strategic bridge, aligning with onshore sending and GCC receiving teams to ensure every migration is seamless, standardized, and value-driven. This role requires a master portfolio manager responsible for the full transition lifecycle and reporting simultaneously while maintaining rigorous PMO governance. You will also be responsible for tracking the financial benefits based on the initial business case ensuring that every transition, and optimization of the process thereof, translates into a tangible ROI for the organization.

Responsibilities:

Transition Strategy & Portfolio Leadership

End-to-End Ownership: Lead the complete transition lifecycle, from the initial feasibility check to final Go-Live, ensuring work moves smoothly from onshore to the GCC.

Blueprint Execution: Develop and execute transition plans and activities using a combination of applying established toolkits/methodologies and developing new ones as appropriate

Portfolio Management: Oversee multiple transitions at once, ensuring that resources are balanced and deadlines are met without dropping the ball on quality.

PMO Governance & V alue Tracking

The Source of Truth: Establish and run the PMO governance rhythm, including monthly and quarterly reviews with senior leaders to share progress and KPI reports.

Value Realization: Act as the guardian of the business case track and report on the value capture (savings, efficiency, and ROI) to ensure the transition actually pays off.

Risk Mitigation: Actively hunt for potential bottlenecks or risks in the transition plan and fix them before they escalate.

Stakeholder Management & Transformation

Global Partnership: Act as the primary bridge between onshore senders and GCC receivers, making sure both sides are aligned on expectations and timelines.

Conflict Resolution: Handle tough escalations with a calm, data-backed approach, ensuring that service levels (SLAs) are maintained even during the bumpy phase of a move.

Operational Excellence: Look beyond the lift and shift partner with GCC functions to identify and drive automation or process-improvement projects that make the work better, not just cheaper.

Communication & Change Management

Strategic Storytelling: Craft professional updates and presentations for senior stakeholders that simplify complex project data into clear, actionable insights.

Cultural Catalyst: Help the organization become more agile by mentoring teams through the change, building trust with stakeholders, and ensuring a smooth Business As Usual (BAU) hand-off.

Key Competencies:

Stakeholder Agility: Exceptional ability to work with leaders at all levels - from global executives to junior team members - while managing cultural nuances with ease.

Process Design: Proficiency in Visio or equivalent tool to map out current and future-state workflows, making sure processes are optimized before they are moved.

Operational Rigor: Deep knowledge of SLA management and a proven track record of moving teams to a stable BAU status without service dips.

Data & Reporting Mastery: Strong capability in handling complex data to create simple, high-impact reports and dashboards.

Technical Savvy: Expert-level skills in PowerPoint/Slides and Excel/Sheets prior experience with G-Suite or similar collaborative tools is a strong advantage.

Multi-Tasking: The ability to stay organized and calm while managing a high volume of moving parts across different time zones and business units.

Qualifications:

Education: Bachelor's degree in any discipline MBA is highly preferred to handle the business and financial aspects of the role.

Experience: 10+ years in a global captive/GCC environment, with a heavy focus on leading large-scale transitions and PMO portfolios.

Leadership: Proven track record of managing processes, teams and global stakeholders.

Working Hours:

12:00 PM to 9:00 PM IST

Is this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.