Senior Manager, Business Operations

I. Key Responsibilities:

• Strategic Planning & Execution:
• Develop and implement long-term operational strategies that align with the company's overall goals.
• Analyze business processes, identify areas for improvement, and recommend and effect solutions
• Monitor industry trends and competitor activities to identify opportunities and threats.
• Set and track key performance indicators (KPIs) to measure operational performance.
• Operational Management:
• Oversee all aspects of business operations, including supply chain, logistics, IT, and customer service and intervene if required
• Ensure efficient and effective workflows and processes.
• Lead and motivate cross functional , Cross- geography teams to achieve operational objectives.
• Communication & Collaboration:
• Communicate effectively with all levels of the organization, including senior management, cross-functional teams, and external stakeholders.
• Represent the company at industry events and conferences.
• Foster a collaborative and positive work environment.
• Build and maintain strong relationships with key partners and vendors.
• Problem-Solving & Decision-Making:
• Identify and resolve operational issues and challenges.
• Make data-driven decisions to improve operational performance.
• Stay informed about industry best practices and emerging technologies.

II. Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or other advanced degree preferred
• Experience: Proven experience in operations management, with a track record of success in driving operational efficiency and growth.
• Leadership & Management: Strong leadership, management, and communication skills.
• Strategic Thinking: Ability to develop and implement long-term operational strategies.
• Analytical Skills: Strong analytical , problem-solving and presentation skills
• Financial Acumen: Understanding of financial principles , ability to understand financial statements and take decisions based on financial analysis .
• Project Management: Experience in managing complex projects and initiatives would be an added advantage

Role: Operations Manager

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: B.B.A/ B.M.S in Any Specialization, B.Tech/B.E. in Any Specialization

PG: MBA/PGDM in Any Specialization