I. Key Responsibilities:
- Strategic Planning & Execution:
- Develop and implement long-term operational strategies that align with the company's overall goals.
- Analyze business processes, identify areas for improvement, and recommend and effect solutions
- Monitor industry trends and competitor activities to identify opportunities and threats.
- Set and track key performance indicators (KPIs) to measure operational performance.
- Operational Management:
- Oversee all aspects of business operations, including supply chain, logistics, IT, and customer service and intervene if required
- Ensure efficient and effective workflows and processes.
- Lead and motivate cross functional , Cross- geography teams to achieve operational objectives.
- Communication & Collaboration:
- Communicate effectively with all levels of the organization, including senior management, cross-functional teams, and external stakeholders.
- Represent the company at industry events and conferences.
- Foster a collaborative and positive work environment.
- Build and maintain strong relationships with key partners and vendors.
- Problem-Solving & Decision-Making:
- Identify and resolve operational issues and challenges.
- Make data-driven decisions to improve operational performance.
- Stay informed about industry best practices and emerging technologies.
II. Required Skills & Qualifications:
- Education: Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or other advanced degree preferred
- Experience: Proven experience in operations management, with a track record of success in driving operational efficiency and growth.
- Leadership & Management: Strong leadership, management, and communication skills.
- Strategic Thinking: Ability to develop and implement long-term operational strategies.
- Analytical Skills: Strong analytical , problem-solving and presentation skills
- Financial Acumen: Understanding of financial principles , ability to understand financial statements and take decisions based on financial analysis .
- Project Management: Experience in managing complex projects and initiatives would be an added advantage
Role: Operations Manager
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: B.B.A/ B.M.S in Any Specialization, B.Tech/B.E. in Any Specialization
PG: MBA/PGDM in Any Specialization
