Senior Manager – Business Analytics

Job Title: Manager/Senior Manager (Based on fitment)

Reports To: Associate Director/Director

Solution Line: ASC

Team: Business Excellence & Transformation

Position Type: Full Time

Work Mode: In Office

Cab Facility: Yes

Shift Time: 12:30pm - 9:30pm IST

Required education and certifications critical for the role: Any graduate/postgraduate

Work Experience:

• Total work experience of 8-10 years (after Graduation in any discipline)

Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human capital consulting solutions. We have more than 66,000 colleagues worldwide,

Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading global resources and technical expertise.

About the Team

Business Excellence & Transformation team collaborates with department leadership to identify and develop operational excellence initiatives that are of strategic importance across business units.

The role is responsible for collecting, maintaining, analyzing data, identifying trends and providing insights to support strategic planning and decision-making process of the organization. This role involves working closely with various departments/operation teams to deliver actionable insights through advanced data analysis, dashboarding, and variance analysis. The role will also drive efficiency through small- to medium-scale automations using Microsoft Power Platform, VBA, and RPA tools.

JOB OVERVIEW

Data Analysis and Insights:

• Collect, cleanse, analyze, and interpret business data related to services, headcount, cost, productivity, and performance metrics
• Perform variance analysis (plan vs actuals, YoY, MoM, efficiency gains) and clearly articulate drivers and business impact.
• Translate complex datasets into insight-driven narratives to support leadership decision-making

Dashboarding & Reporting

• Design, build, and maintain interactive dashboards using tools such as Power BI / Tableau, enabling self-service analytics.
• Automate recurring reports and KPI scorecards to improve timeliness, accuracy, and scalability.
• Define and standardize metrics, definitions, and report templates across Shared Operation

Demand & Capacity Planning

• Own and maintain the Service Catalogue covering 3,500+ headcount across Shared Operations.
• Model service demand, capacity requirements, and utilization, supporting workforce planning and operational scalability.
• Partner with stakeholders to forecast demand and identify capacity gaps or optimization opportunities.

Continuous Improvement & Efficiency Tracking

• Track, maintain, and report the continuous improvement (CI) pipeline, efficiency benefits, and productivity gains.
• Support operational excellence initiatives by identifying data-backed improvement opportunities.
• Establish baselines, benefits-tracking mechanisms, and post-implementation performance monitoring

Automation & Digital Enablement

• Design and deliver small to medium-scale automations to eliminate manual effort and improve accuracy, using:
• Microsoft Power Platform (Power Automate, Power Apps)
• Excel VBA / Macros
• RPA tools (e.g., Power Automate Desktop or equivalent)
• Collaborate with IT / Digital teams on scalable solutions and best practices

SKILLS/COMPETENCIES REQUIRED FOR THE ROLE

• Total work experience of 8-10 years (after Graduation in any discipline)
• Strong analytical and quantitative skills
• Attention to detail and ability to work with large datasets.
• Advanced knowledge of MS Excel, Pivot Tables, Power Pivots, Power Queries, MS Power Point
• Proficiency in Data analysis tools e.g., Power BI, Tableau
• Working knowledge of data modeling and data flow design
• Experience in automation tools like Microsoft Power Automate / Power Apps, VBA / Macros
• Experience with large datasets and multi-source data environments.
• Excellent oral, written, cross functional and interpersonal communication skills.
• Learning ability with customer orientation and a keen eye for process improvement

WHAT WE LOOK FOR

Executive Presence

• Maintains professionalism
• Communicates clearly and concisely (verbal and written)
• Thinks on their feet show urgency in delivering work

Delivers Results & Manages Self

• Maintains professionalism and clear communication
• Takes ownership plans, prioritizes, and manages time well
• Follows processes, uses relevant tools, and delivers quality work
• Shows initiative, energy, and urgency in completing tasks

Delivers Distinctive Client Value

• Build trust with clients and stakeholders
• Listens, understands needs, and stays focused on client requirements
• Follows project discipline and uses resources wisely
• Seeks improvements and suggests ideas to enhance productivity and solutions

Contributes to Team Success

• Works focused on goals and targets
• Seeks and applies feedback to improve
• Build trust, collaborate across cultures, and supports team success

Leads for the Future

• Stays composed amid ambiguity and change
• Anticipates risks and escalates appropriately
• Questions outdated ways of working and are open to change

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

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