FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Preposition
End-to-End Payments Leadership: Oversee Payment Operations ensuring flawless execution, regulatory compliance and operational efficiency across domestic and cross-border payment ecosystems.
Operational Excellence & Strategic Oversight: Drive process optimization, strengthen fraud and risk controls, and enhance transaction turnaround in high-value payment streams, reinforcing the organization's standing as a trusted leader in global financial operations
Job Details
- Position Title: Senior Manager - Banking Operations (Deposit and Payment Operations)
- Career Level: L2
- Job Category: Assistant Vice President
- Role Type: Hybrid
- Job Location: Bangalore
About The Team
This role steers a cadre of highly proficient payment operations specialists within the bank, which is an institution renowned for its century-long legacy of financial stewardship, client trust and innovation. First citizens India is a strategic center for excellence, the team epitomizes precision, agility and operational integrity in managing high value transactions. Embodying a culture that fuses global best practices with local expertise, the team thrives on delivering uncompromising quality, regulatory adherence and transformative process innovation.
Impact
This position commands a mission-critical mandate within banks global payment architecture, orchestrating seamless execution of high value payments, ACH and FX Operations. This role manages high-volume, time-sensitive payment processing while driving process improvements, automation, and regulatory adherence across domestic and international corridors. By harmonizing operational mastery with strategic foresight this position ensures the banks continued eminence as trusted custodian of high value movements.
Key Deliverables
Oversee end-to-end wire transfer processing (incoming/outgoing, domestic & cross-border)
Ensure adherence to cut-off times, SLAs, and quality standards
Manage high-value transactions flow with zero tolerance for errors
Lead daily governance calls and manage operational escalations
- Risk & Compliance Management
Ensure compliance with AML, KYC, OFAC/sanctions screening, and regulatory guidelines
Maintain strong controls to mitigate fraud and operational risks
Partner with Risk, Compliance, and Audit teams to address findings and strengthen frameworks
Act as a key interface with Technology, Compliance, Product and Global Teams
Manage senior stakeholder communication and reporting
Resolve client and business escalations efficiently
- Team Leadership & Development
Lead and develop a team of team leaders and analysts
Drive performance management, coaching, and succession planning
Build a high-performance, accountable, and risk-aware culture
- Process Improvement & Transformation
Drive automation, digitization, and process optimization initiatives
Lead transformation programs (e.g., ISO 20022, real-time payments, workflow tools)
Implement Lean/Six Sigma methodologies to improve efficiency and reduce defects
Leverage data and analytics for continuous improvement
- Performance & Financial Management
Track and manage KPIs: accuracy, turnaround time, productivity, and risk metrics
Optimize resource utilization and manage operational costs
Deliver MIS, insights, and dashboards to leadership
Functional Skills
Skills and Qualification
- Deep knowledge of wire systems: SWIFT, Fedwire, CHIPS, RTGS, knowledge on ISO 20022, payment gateways and forex dealing systems to ensure flawless transaction processing.
- Strong understanding of global payments and banking regulations
- Leadership and stakeholder management skills
- Proven capability to lead operational transitions, system migrations and process integrations with minimal disruption to critical payment flows
- Strong analytical, problem-solving, and decision-making ability
- Experience in process improvement and digital transformation
- Ability to operate under pressure in a time-critical environment
- Ability to interpret operational data, payment volumes and performance metrics to identify trends, optimize processes and support strategic planning
- Data driven decision making.
- In-depth knowledge of global and domestic regulatory mandates- including OFAC, AML, sanctions, FED/SHIPS/NACHA and the capability to embed compliance seamlessly into daily operations.
- Expertise in steering payment operations through outages, market volatility, or operational disruptions, ensuring swift recovery and minimal business impact
- Ability to architect operational scorecards, define KPIs, and implement monitoring frameworks to measure and enhance performance
- Adept at leading multicultural and geographically diverse teams while ensuring seamless operational collaboration across time zones
- Data-driven mindset: comfortable with operational metrics, dashboards and continuous improvement programs (eg. STP, resolution, speed, sanctions/fraud)
Education And Experience
- Degree/master's degree in Banking and Finance
- 12-14 years of payment and Banking Operations domain including Deposit and Treasury operations
- Minimum 7+ years of People management experience
Leadership Qualities
- Executive presence
- Decision making skills
- Adaptability and Flexibility
- Strategic thinking
- Building Trust and Relationship
- Continuous feedback and developing talents
Relationships & Collaboration
- Reports to: Associate Director, Banking Operations
- Partners: Onshore teams and various business lines
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
