Senior Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview.

CFO Data Management India team was set up in 2023 as a part of the CFO Global Delivery strategy to provide offshore delivery to CFO Data Management, part of Enterprise CFO functions, consolidating legacy functions of Finance Data Management and Treasury Data Management. The capabilities hosted include Data Analysis, Product specialists with understanding of underlying Data for Liquidity/ Regulatory Reporting, Reconciliations, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing and Finance Systems Support

Data Management team enables the Finance Organization and supports data needs of finance business users

The Data Management team is involved in various activities (including, but not limited to):

Regulatory Reporting Related Data Management Activities: Team support activities related to US and EMEA Regulatory reports, data validation and resolution of Data quality issues Team performs a critical role in providing centralized support for Global Banking and Market products (Treasury, Traded, Loans & Deposits etc.) data validation and analysis for internal and external Liquidity reporting. Team is engaged in activities such as validation of data for regulatory reports, data quality issue resolution, data reconciliation with authoritative sources and posting adjustments. Team actively works on strategic initiatives aimed at improving the quality of numbers reported in regulatory reports Data Sourcing and provisioning: This includes defining and implementing data provisioning strategy to source the data from all lines of business into regulatory reports and management reports. Team is actively involved in sourcing initiatives where it works with various source systems, technology teams and report owners to source the data into regulatory reports as per regulator and stakeholder requirements.

Job Description.

This job is responsible for driving accurate, complete, and timely delivery of data. Key responsibilities include working with business stakeholders and technology teams to direct data management activities and ensure availability for use by appropriate consumers. Job expectations include managing execution within the enterprise data management standards, data quality, and control practices.

This role will support Enterprise Customer Profitability (a.k.a. Profit), which is an enterprise application and authorized data source which produces risk adjusted profitability data for 210 MM customer accounts each month. The scope of Enterprise Customer Profitability spans the following lines of business.

• Retail and Preferred
• Merrill
• Private Bank
• Business Banking
• Global Commercial Bank
• Global Corporate and Investment Banking
• Global Markets

As a member of the PDM team, this role will provide advanced technical and analytical guidance while influencing strategic initiatives. The role will lead global collaboration efforts, ensure governance and data integrity, and drive enhancements to the EC_PAM (Enterprise Customer Profit Analytical Measurement) platform. This role requires strong leadership in managing complex requirements and design considerations for rule logic, sequencing of rules for all bank products (inclusive of Global methodologies), as well as acting as the primary liaison for test coordination and parallel production monitoring across the India teams.

Responsibilities.

Individual will be required to lead and perform following responsibilities (this is an indicative list and could vary depending on business priorities)

• Works with Line of Business partners, including Compliance, Audit, and Risk to understandneeds and produce data solutions, often times in partnership with Technology
• Identifies gaps in data management standards adherence and works with appropriate partners to develop plans for resolution, including recommendations so that relevant risk and compliance policies and standards are met
• Analyzes emerging needs for data to address risk, regulatory, or business enablement priorities and appropriately plans for interim and target state solutions within data management policies
• Monitors key performance indicators and internal controls in accordance with established thresholds, standards, and policies
• Lead strategic efforts to improve profitability data delivery and utilization across the enterprise through comprehensive requirements capture and design considerations
• Consult with senior business leaders on data strategy, governance, and optimization opportunities.
• Drive change initiatives from requirements through design, development, testing, and post-production validation.
• Support Profit monthly production with analysis, execution of controls and communications to ensure timely and accurate data delivery
• Demonstrate proficiency of Profit methodologies, logic, data lineage and understand strategic uses of customer profitability data
• Field user questions regarding differences between Profit and General Ledger data
• Present to business partners including senior management to improve overall understanding of Profit data and the benefits it provides
• Partner with Line of Business Finance, Operations, Marketing and Tech Teams - to understand and/or identify opportunities for integrating Profit data into internal management routines
• Participate in developing requirements, supporting design and execute testing for Profit changes
• Ensures data is accurate, complete, and fit for performing data analyses through various testing procedures and data controls which help to identify business insights fit for purpose for a particular product set
• Continually grow and expand market products and use-case knowledge, with a focus to understand the why, to anticipate and proactively address questions and issues before they occur
• Leverage SQL, Excel, and other analytics tools to identify and understand data issues, quantify impacts, or provide answers to time-sensitive business, audit, and regulator questions
• Ability to debug SQL/oracle procedures to fix them and also able to write them from scratch as per project requirement Develops, manages, and executes on controls, ensuring tracking, monitoring, and resolution of any control breaches with data platform
• Mentor and guide junior team members, fostering a culture of innovation and continuous improvement.

Requirements.

Education.

Graduate / Postgraduate in Finance or Business-related Field

Certifications If Any - NA

Experience Range.

8 to 10 years

Foundational skills.

• 8 years of experience in data solutions design or comparable technical roles.
• Strong background in banking products and financial services
• Expert-level SQL skills with ability to design and optimize complex queries for large-scale datasets.
• Strong strategic thinking and ability to translate business requirements into data solutions
• Deep understanding of financial statements and profitability metrics.
• Exceptional communication and presentation skills for executive audiences.
• Demonstrated ability to lead global teams and manage multiple high-impact projects simultaneously.
• Prior leadership experience on a project team, including writing requirements, creating test plans and executing test scripts.
• Issue Management
• Policies, Procedures, and Guidelines Management
• Analytical Thinking
• Collaboration
• Data Governance
• Data Quality Management
• Data and Trend Analysis
• Business Acumen
• Controls Management
• Production Support
• Solution Design

Desired skills.

• Track record of successful business partnering and consulting engagements
• Experience influencing enterprise data strategy and governance frameworks
• Usage andfamiliarity with customer profitability and activity based (unit) costing concepts
• Hands‑on experience using Microsoft 365 Copilot or equivalent generative AI tools to accelerate writing, analysis, and presentation of business deliverables
• Ability to frame effective prompts to generate accurate, relevant, and reusable AI outputs
• Experience leveraging AI for data analysis and insight generation, including variance analysis, trend identification, and preparation of executive‑ready summaries
• Sound judgment and risk awareness, including the application of appropriate checks, controls, and human review when leveraging tools, data, or automated outputs
• Ownership and accountability for end‑to‑end outcomes, quality, and timelines, with proactive escalation of risks and issues
• Problem‑solving mindset, with the ability to analyze complex issues, apply sound judgment, and propose practical solutions in ambiguous or evolving situations
• Learning agility and change readiness, with comfort in adapting to new tools, processes, and ways of working, including effective use of AI‑enabled tools where relevant
• Strong collaboration and executive‑level communication skills, with the ability to work effectively across teams, functions, and geographies using clear, concise, and professional communication

Work Timings.

• 11 AM - 11 PM IST (9 hours in between) Ready to work on production support (if required).
• Ready to work on weekends (if required).

Job Location.

• MUM