Be responsible for production support & release management for application ESB.
Be responsible for managing and supporting enterprise integration platforms, APIs, and service orchestration layers in a 24x7 production environment.
The role involves ensuring high availability, incident resolution, performance optimization, DR readiness, and operational governance for critical BFSI integration.
The candidate should possess strong experience in ESB technologies, API integrations, incident management, and stakeholder coordination within banking/NBFC environments.
This senior leadership role requires strong technical expertise, strategic thinking, and proven experience in managing mission-critical systems at scale.
Should possess excellent troubleshooting and analytical skills.
Key Responsibilities
API Strategy & Governance - Define API standards, guidelines, and governance aligned with business objectives.
Architecture Design - Design scalable, secure, and reusable API architectures that support enterprise systems.
Business Integration - Understand how APIs drive business processes and ensure APIs deliver measurable value.
Security & Compliance - Implement secure authentication, authorization, and compliance with industry standards and all VA points should be closed.
Performance Optimization - Monitor and optimize API performance, scalability, TPS,and reliability.
Cross-System Integration - Lead integration of APIs across internal, external, and partner systems.
Mentor-ship & Leadership - Guide junior engineers, review code, and ensure adherence to best practices.
Monitoring & Alerting - Establish monitoring dashboards and alerting mechanisms for API health.
Documentation & Standards - Maintain clear API documentation and enforce consistent design patterns.
Innovation & Roadmap - Identify opportunities for new APIs that enhance business capabilities.
Audit:-He should handle Audit points very care fully and all open audit point should be closed.
Troubleshooting Expertise -Must demonstrate advanced troubleshooting skills with a holistic, 360-degree view across all connected systems and interfaces.
Digital Channel Experience -Proven track record of working across multiple digital channels, ensuring adaptability and cross-platform proficiency.
Mandatory Skills Required
API Platform Knowledge-Hands-on experience with at least one major API management platform, such as:,Google Apigee, Kong Gateway, MuleSoft Anypoint, AWS API Gateway, IBM API Connect, IBM/SAG Webmethods etc..
Must have 5+ years experience in API Management implementation or production support for large BFSI organization.
Must have managed team of 10+ members with mix of L1/L2 Support engineers.
Having business understanding of BFSI / NBFC domain especially for Lending (Vehicle, Personal, Business, Gold & Micro FinanceLoans etc..), Digital Lending (CD, LFS, Product Finance etc..), Insurance etc..
Have strong knowledge of digital integration stack.
Have strong lending/digital lending experience in support.
Have good understanding of complex networking architecture concepts including firewall/WAF/FQDN rules.
Must have done Vendor negotiation/on boarding/ SLA Management.
Must have Experience supporting critical production systems at least for 5 years
Worked in NBFC/BFSI/FinTech/Aggregators Startup Sector is mandatory.
Qualifications
Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
Relevant certifications (e.g., ESB / API Management certificates from any of the recognized ESB/API Management OEM like APIGEE, IBM, SAG, MuleSoft, AWS, Azure, Kong etc..) preferred.
