Senior Manager Administration Operations And Human Resources

Company Description John & Smith is an emerging technology company operating in the global marketplace, and is among the fastest-growing technology firms in the UK and India. The company's rapid expansion reflects the consistency, trust, and value clients experience in its solutions and services. With more than five years of industry experience, John & Smith combines strong domain expertise with proven technology solutions. The organization is committed to delivering world-class quality, reliable service, and long-term partnerships with its clients.

Role Description The Senior Manager Administration Operations and Human Resources is a full-time, on-site role based in Kochi. This role oversees day-to-day administrative operations, including facility management, office services, vendor coordination, and adherence to internal policies and procedures. The position is responsible for HR functions such as talent acquisition support, onboarding, employee relations, performance management coordination, and compliance with labor laws and company guidelines. The Senior Manager will design and refine operational and HR processes, monitor budgets for administration and HR, and prepare regular reports for senior leadership. This role collaborates with cross-functional teams, mentors administrative and HR staff, and drives initiatives that enhance workplace culture, efficiency, and employee engagement.

Qualifications

• Strong administration and operations management skills, including facility oversight, vendor management, and process optimization.
• Human resources expertise, including recruitment support, onboarding, employee relations, performance management, and HR policy implementation.
• Proficiency in organizational planning, budgeting, and reporting to support strategic decision-making.
• Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across teams and levels.
• Demonstrated leadership capabilities, including team management, mentoring, and driving continuous improvement initiatives.
• Ability to interpret and apply relevant employment laws, compliance requirements, and company policies.
• Comfort with using HR and administration-related software and tools; familiarity with technology or IT services environments is an advantage.
• Bachelor's degree in Business Administration, Human Resources, Management, or a related field; advanced qualifications or certifications in HR or operations are a plus.
• Several years of progressive experience in administration and HR management, preferably in a fast-growing or multinational organization.