Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
- 12–15+ years of progressive experience in Service Delivery Operations, including 3–5+ years in a managerial role within Finance & Accounting.
- Proven ability to lead, mentor, and develop high‑performing finance teams, including managing performance and driving accountability.
- Capable of working effectively with senior leadership, auditors, regulators, and cross‑functional partners in a matrixed environment.
- Demonstrated track record of driving efficiency, standardization, and continuous improvement in finance processes.
- High ethical standards, strong attention to detail, sound judgment, and the ability to operate with confidentiality and professional skepticism.
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
Responsibility:
- Responsible for leading, coaching, and developing first-line managers.
- Ensures customer SLA/ KPI are met by guiding operations of respective Accounting teams.
- Lead and oversee end‑to‑end finance and accounting operations, ensuring accuracy, integrity, and timeliness of financial information.
- Manage monthly, quarterly, and annual close processes in the Order to Cash Tower
- Design and maintain strong internal controls and risk management frameworks.
- Partner with senior leadership to provide financial insights, budgeting, forecasting, and variance analysis to support business strategy and decision‑making.
- Act as primary liaison for internal and external audits, ensuring timely resolution of audit observations and implementation of corrective actions.
- Lead, mentor, and develop finance and accounting teams, setting clear goals, performance expectations, and succession plans.
- Drive continuous improvement and automation of financial processes, systems, and reporting to enhance efficiency, scalability, and accuracy.
- Collaborate effectively with cross‑functional teams, senior management, and external stakeholders to support business objectives and financial governance.
- Develop and implement standard operating procedures, and governance frameworks aligned with organizational and industry best practices.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
Business Expertise
- Understands how to improve efficiency across related teams.
Impact
- Impacts the quality and effectiveness of the team and contribution to the subfunction.
- Guided by functional business plans.
Leadership
- Sets priorities and allocates resources for related teams.
Problem Solving
- Resolves complex technical and operational problems.
Interpersonal Skills
- Uses clear communication skills to influence others, including senior leadership.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [Confidential Information]. You may also click here to access Conduent's ADAAA Accommodation Policy.
