Search by job, company or skills

Senior Manager, Account Service

8-16 Years
Quick Apply
  • Posted 5 hours ago
  • Over 50 applicants have applied

Job Description

Key Deliverables

  • Lead and develop a high-performing team managing service incidents and escalations
  • Ensure consistent and timely issue resolution across all MSSC shift teams
  • Define and enforce best practice processes for client service delivery
  • Monitor performance and ticket quality through reporting tools and dashboards

Role Responsibilities

  • Act as escalation point for client issues and ensure resolution ownership
  • Coach technical staff and promote skill development
  • Oversee daily operational metrics, including ticket and call quality
  • Communicate critical issues and performance updates to leadership

About Company

C1

Job ID: 112901727

Similar Jobs

Hyderabad, India

Skills:

RfpsRenewable Energy Purchase AgreementsMarket Sourcing EventsContract Performance ManagementFinanceRenewable EnergyCommercial NegotiationProject Developmentenergy marketsContracts and Procurement

Hyderabad, India

Skills:

it controls continuous monitoring Data AnalyticsautomationInternal AuditCOSO principlesautomated controlsInternal Controlsfinancial reporting processesproject managementExternal AuditSox ComplianceBusiness ControlsSarbanes-Oxley requirementsanalytical problem-solvingStakeholder Management

Hyderabad, India

Skills:

Go-Live Hypercare ManagementRFP Solutioning EstimationProgram Project ManagementSAP Activate MethodologyData Migration CoordinationCommand Center ManagementSAP Cutover ManagementSAP S 4HANA TransformationRelease Deployment ManagementExecutive CommunicationMock Cutover PlanningBusiness Readiness PlanningRisk Dependency ManagementStakeholder Management

Hyderabad

Skills:

Contract NegotiationProject SchedulingCost EstimationTeam LeadershipQuality ControlRisk Management

Hyderabad

Skills:

Quality ManagementAuditingQuality Controlcoding projectAnalytical Approach

Beware of Scammers

We don’t charge money for job offers