The Role
As a Senior Linux Technical Support Engineer
, you will be responsible for providing technical support and assistance with Linux-based systems. You will work closely with the Tech Support team to ensure the smooth operation of Linux servers and assist in resolving technical issues.
Main Responsibilities
- Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
- Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
- Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
- Assist in the installation, configuration, and maintenance of Linux-based software applications
- Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
- Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
- Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved
Collaborating With
Work collaboratively with Level 2 - Level 3 Linux Administrators to resolve more complex issues
Technical Skills
- Proficiency with Linux command-line tools and utilities
- Basic knowledge of ticketing tools (Jira, ServiceNow)
- Hands-on experience using Git for version control
- Working knowledge of containerization tools (Docker, Podman, container)
- Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
- Familiarity with configuration management and automation using Ansible
- Awareness of monitoring and visualization tools (Prometheus, Grafana)
Core Competencies
- Strong problem-solving and troubleshooting skills
- Effective communication and interpersonal abilities
- Team-oriented mindset with adaptability to shifting priorities
- Willingness to work in shifts to provide 24x7 support
Education and Certifications
Bachelor's degree in Information Technology or a related field, or equivalent work experience
Red Hat Certified System Administrator (RHCSA) certification is mandatory
