Senior / Lead Technical Writer

Required Skills:

6-18 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content.

Proven ability to craft content for end users.

Ability to quickly learn complex technologies.

High standards of quality and attention to detail.

Experience with XML-based authoring tools such as Oxygen.

Experience with source control software such as Perforce or Git.

Excellent problem solver.

Excellent communication and interpersonal skills

Strong advocate for the customer.

Ability to work collaboratively and manage multiple deliverables within tight deadlines.

Strong team player with excellent communication skills.

Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

Knowledge of DITA and structured authoring.

Experience working in an Agile development environment

Preferred Skills:

• Experience with source control software
• Good to have ability to read, understand, and build short code samples in a variety of programming languages
• Experience with CRM applications (Salesforce familiarity a plus)
• Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)
• Programming knowledge with HTML
• A related technical degree required