Senior Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Lead Systems Operations Engineer.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
• Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
• Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Required Qualifications:

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience in Systems Operations, SRE, Platform Engineering, or Production Support with deep expertise in at least one platform domain:
  • Database, Cloud, Network, Compute/Storage, Middleware, or Enterprise Application Support
• Strong hands-on experience applying SRE practices, including SLI/SLO definition, error budgets, and reliability metrics.
• Proven experience troubleshooting and resolving large-scale, distributed production systems.
• Hands-on experience with observability and monitoring tools such as Grafana, Splunk, Prometheus, Cribl, ThousandEyes, AppDynamics, or equivalent, including dashboards, alerting, logs, and metrics.
• Strong scripting and automation skills using Python, Bash, and/or PowerShell to reduce operational toil.
• Experience building automation or reliability tooling using APIs, Git-based workflows, and modern engineering practices.
• Solid understanding of incident, problem, and change management in enterprise production environments.
• Strong communication and influencing skills across engineering teams and senior leadership.
• Experience with capacity management, performance engineering, and resiliency design (HA, fault tolerance, RTO/RPO).
• Experience operating in hybrid environments (on‑prem + cloud) with complex enterprise dependencies.
• Familiarity with infrastructure automation / IaC tools such as Ansible or Terraform.
• Ability to drive technical debt remediation for critical legacy platforms using structured backlogs.
• Experience mentoring or leading senior engineers in reliability, operations, or SRE-focused roles.
• Work Location - Bangalore / Hyderabad

Job Expectations:

• Act as a Platform Reliability Engineering (PRE) subject matter expert, providing deep technical leadership in one core domain (Database, Cloud, Network, Compute/Storage, Middleware, or Application Support).
• Lead analysis and resolution of complex, systemic production reliability issues, translating recurring incidents into long-term engineering solutions.
• Apply SRE principles including SLIs, SLOs, error budgets, and incident-driven engineering improvements to both new and legacy platforms.
• Define and drive enterprise observability standards, including metrics, logs, traces, alerting, and service health dashboards.
• Design and implement automation-first solutions to reduce operational toil, improve MTTR, and enable self-healing and self-service.
• Partner with application, infrastructure, cloud, and support teams to improve availability, performance, capacity, and resiliency.
• Lead or contribute to blameless post-mortems, ensuring measurable and sustained reduction of repeat incidents.
• Translate complex technical and operational risks into clear, data-driven guidance for senior leadership.
• Mentor engineers and support staff on reliability engineering, observability, and automation best practices.

• Strong collaboration and partnering skills across platform, application, and support teams.
• Ability to manage multiple priorities in a fast-paced, high-impact production environment.
• Consistent delivery of high-quality reliability outcomes within expected timelines.
• High attention to detail, data-driven problem-solving, and operational rigor.
• Prior project or initiative leadership experience is highly desirable.

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.