Senior Lead, Shared Services

About us
WeWork India is the country's leading flexible workspace provider that offers a personalizedexperience to different types of professionals with varied needs through its innovative andcustomized offerings. WeWork India serves as a vibrant hub for a multifaceted community,bringing together innovators, visionaries, dreamers, and high achievers. It is a collaborativeenvironment designed for mutual inspiration and the collective pursuit of excellence.WeWork India, run by the Embassy Group, commenced operations in 2017. Currently, it has105,000+ members in 70+ locations across eight cities in India - Bengaluru, Chennai,Mumbai, Gurugram, Noida, Delhi, Hyderabad, and Pune. Its portfolio comprises small andmedium enterprises, start-ups, large businesses, freelancers, etc. Our mission is focused onempowering tomorrow's world of work through achieving Excellence in Execution.

About the role
We are seeking a dynamic leader to oversee our outbound billing and collections operationswhile acting as the strategic bridge between daily finance operations, pricing strategy, andfuture system automations. This role requires a data-driven professional who can manage aspecialized team, enforce strict debt recovery SLAs, and translate raw operational data intoactionable business intelligence to prepare the department for upcoming financialtechnology rollouts.

Key Responsibilities

. Lead and mentor the billing and collections team, setting clear KPIs and ensuringstrict adherence to debt recovery SLAs and enforcement gates - including service
deactivation or legal notices, executed per company policy
. Serve as the senior escalation point for critical client and internal billing disputes
. Oversee daily billing operations, ensuring accuracy and compliance with clientcontracts and service agreements
. Coordinate cross-functionally with Sales, Customer Service, and Corporate Finance toreconcile billing discrepancies
. Participate in month-end and year-end close activities, including periodic revenuereconciliations to identify and mitigate financial leakage
. Monitor and optimize cash flow, minimizing delinquency and maximizing recoveryrates
. Act as the strategic link between finance operations, pricing strategy, and systemautomation initiatives, translating operational data into structured insights forleadership
. Partner with BI and technology teams to design dashboards and reportingframeworks that track billing efficiency, collections effectiveness, and compliance
. Identify and implement process improvements, and document workflows into robustSOPs to reduce reliance on undocumented processes
. Serve as cross-functional backup for broader finance and contract teams, protectingSLAs during volume spikes or staff absences

Experience and qualifications
. 6-8 years of professional experience in finance operations, billing, collections, or acomparable leadership role.
. Strong expertise in debt recovery processes, SLA enforcement, and financialcompliance.
. Advanced proficiency in SQL and Excel for operational data analysis and reporting.
. Experience with ERP systems and financial automation tools.
. Familiarity with BI platforms (e.g., Tableau, Power BI) for translating data intoactionable insights.
. Skilled in team management, stakeholder communication, and cross-functionalcollaboration.
. Excellent communication skills with the ability to bridge operational finance andstrategic business needs.