Senior Lead, Common Services Centres (CSCs) and Post Offices
Location: Delhi NCR (Noida), India
1-Year Contractual Position
Are you a change maker who wants to play a pivotal role in restoring vision for millions of people in low-income settings across India Would you like to work for an organisation that is a pioneer in social impact practices
We are seeking a highly motivated, dynamic, and self-driven candidate who would like to have a challenging and meaningful career path in the social sector. Establishing Common Services Centres (CSCs) and Post Offices as points of access for reading glasses for the low-income adults is a key focus area at our organisation and requires a proactive and dynamic approach. The candidate should be dedicated and sincere towards her/his work and should always be open to learning new things. The candidate should have in-depth subject matter knowledge, expertise, and experience. Timely and high-quality delivery of goals would be essential and will be a key performance measurement criterion. The senior lead will be responsible for adapting our organisation program frameworks to the local context, managing implementation teams, ensuring timely and high-quality program delivery, maintaining compliance with organisational standards, and contributing to organisation's long-term growth and impact in the region. In this pivotal role, s/he will lead the delivery of one of our newest operational models - bringing clear vision closer to communities with limited access to quality eyecare. Working at the intersection of innovation, impact, and community engagement, you will help shape the future of vision access in the country. S/he serves as a key team member in the programs team and will be based of Delhi NCR (Noida). This is a 1-year fixed-term contract with potential for extension.
About You
- You are an arranger - you like to orchestrate all elements of a Program and bring it to fruition. You are a visionary leader with expertise in spearheading people-centric initiatives, fostering growth through strategic partnerships and community engagement.
- You have run Programs and love the Program cycle, and you understand the benefits of structured Program implementation.
- You love working with all kinds of teams and people. You can bring them together in a smoothly running team.
- You think on your feet, and you recognise the problems in the job that can sometimes deviate from plan, and are always able to quickly move to Plan B.
- Nothing gives you more satisfaction than flawless work.
- You believe that technology and processes are great enablers to create efficiencies and improve productivity.
About Us
- We are creating access to eyeglasses for low-income people. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life.
- As a social organisation, social change motivates us first. Our focus is on advancing our mission objectives - to increase functioning, productivity, and income earning potential for our low-income people by correcting impaired vision with eyeglasses.
- We are working to transform the systemic dysfunction which has failed to deliver eyeglasses - a 700-year-old technology - to approximately 55 Crore people in India in need of vision correction.
- We serve low-income people who are more than beneficiaries for us. Our beneficiaries expect high-quality eye-screenings and eyeglasses.
- To efficiently scale, we must deliver each new unit at less cost.
- We run our operations on metrics and social impact measures. We leverage a range of processes and practices to get the work done.
- We believe in scaling our impact, not our organisation. We are a lean team of doers.
What You'll Do
Program Management
- Oversee all program activities, ensuring timely, high-quality delivery and achievement of goals.
- Monitor progress against key performance indicators (KPIs), proactively troubleshoot challenges, and adjust strategies to optimise results.
- Ensure full compliance with organisational policies, donor requirements, and local regulations.
- Integrate data analytics and learning into program management to drive informed decision-making and continuous improvement.
Strategic Alignment
- Develop and execute organisation-level strategies, along with actionable workplans and budgets aligned with organisational objectives.
- Lead program design processes, including conducting needs assessments, developing theories of change, and establishing impact measurement frameworks.
- Identify and escalate local risks and opportunities to the Program Managers for timely strategic adjustments.
Team and Stakeholder Management
- Supervise and support Program Implementation Leads, promoting a high-performance culture.
- Foster a culture of collaboration, innovation, continuous learning, and accountability across teams.
- Ensure all staff and partners are trained in programming methodologies, standards, and organisational values.
- Serve as a secondary liaison to external stakeholders including government agencies, NGOs, and other partners, after global leadership engagement.
- Collaborate with policy teams to support advocacy efforts and influence local policies aligned with organisational priorities.
Compliance and Operational/Financial Oversight
- Ensure program activities comply with donor expectations, organisational standards, and legal requirements.
- Contribute accurate data and analysis to organisational and donor reports, ensuring transparency and accountability.
- Manage and monitor program budgets to ensure efficient use of resources and financial stewardship.
- Support new partnerships and fundraising efforts by contributing to proposal development and donor reporting.
What's Required
- Master's degree/MBA in marketing, partnerships development, management, and/or related field.
- A minimum of 12 years of experience in project management is required.
- Candidates with experience in the FMCG or retail sector will be preferred.
- Proven track record in managing multi-stakeholder programs.
- Experience with donor-funded projects and grant compliance will be an added advantage.
- Ability to align high-level vision with on-the-ground execution.
- Strong negotiation and representation skills with diverse partners.
- Comfortable working in complex, changing environments.
- Experience managing budgets and financial reporting.
- Excellent communication skills in English, with the ability to engage and influence diverse stakeholders in local languages.
- Must meet the highest standards of ethics and personal integrity.
- Willingness to travel up to 50% of the time, within India.
Compensation and Benefits
- Salary based on experience and education.
- Competitive benefits, including health insurance and generous vacation time.
To Apply
- We want to know more than just what you have done. We want to know who you are. What are the passions and talents that draw you to this role
- Please submit your application, including a thoughtful cover letter and your CV/résumé, to: [Confidential Information]. Please ensure there is a short description of each organisation in your CV/résumé. Include your last name and Senior Lead, Common Services Centres (CSCs) and Post Offices in the subject line.
- Please note, only candidates to be interviewed will be contacted.
- We are an Equal Opportunity Employer.
