Senior Lead Analyst - Product Support(Python, SQL)

What you will be doing:

• You will perform small projects including new client onboarding and change management activities
• You will provide technical support to FIS internal teams to help resolve issues
• You will help create and validate runbooks, and track task progress in our issue management system
• You will provide in-depth product support to FIS clients by resolving incoming inquiries
• You will analyze problems and work with other teams to provide and implement solutions
• You will help improve and automate processes to bring efficiencies to the business
• You will build long-term relationships with our clients through your continued support of their applications and related business challenges
• You will document client information and recurring technical issues to support product quality programs and product development

What you will need:

• Strong analytical skills
• Knowledge in programming, implementation of software products.
• Experience in SQL and programming (preferably in the financial sector using Python)
• Experience in incident, problem, change, and release management
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Excellent oral and written communications skills
• Strong problem-solving skills

Added bonus if you have:

• Knowledge of databases, cloud platforms, and APIs
• Prior experience of supporting trading platforms
• Interest or experience in finance, trading or the asset management industry
• Prior experience with Cross Asset Trading and Risk (Front Arena) application