Senior KYC Specialist / Deputy Team Lead (Retail Client Onboarding)

Role Overview

OSL is seeking a Senior KYC Specialist / Deputy Team Lead to act as the second-in-command for our Client Onboarding team. In this role, you will balance high-level operational execution with day-to-day team coordination, handling complex KYC escalations, mentoring junior analysts, and driving process automation. We operate in a fast-paced digital asset ecosystem where agility, critical thinking, and responsiveness take precedence over legacy, bureaucratic workflows.

Key Responsibilities

• Operational Leadership & Delegation: Act as the direct deputy to the Team Lead; supervise daily intake, assign case queues, resolve bottlenecks, and ensure team SLAs and regulatory targets are met.
• Escalations & Complex Case Review: Handle advanced individual KYC due diligence, source of wealth/funds assessments, and high-risk case escalations.
• Process Automation & Optimization: Identify recurring manual touchpoints in the onboarding pipeline and design automated workflows or lightweight scripts (e.g., Python, JavaScript) to enhance team efficiency.
• Cross-Functional Collaboration: Partner directly with Sales, Trading, and Compliance teams to deliver a frictionless, paperless onboarding experience for global retail clients.
• Mentorship & Quality Assurance: Support, coach, and review the output of junior case makers, providing actionable feedback and standardizing best practices.
• Operational Readiness: Serve as a reliable point of contact for urgent business escalations and team support outside of regular desk hours.

Requirements

• 4–6+ years of hands-on KYC/CDD client onboarding experience. Prior experience acting as a team lead, pod lead, or senior mentor is highly preferred.
• Direct background in Crypto/Digital Assets, Fintech, Payments, or Modern Securities/Brokerage firms.
• Strong interest or demonstrated capability in automation; proficiency with JavaScript, Python, or low-code automation tools is a strong advantage (or a clear willingness and aptitude to learn).
• Complete fluency in Mandarin (reading, writing, and speaking) and English is required to review cross-border documentation and communicate with regional counterparties.
• High critical thinking, proactive communication, and disciplined self-management. Highly responsive on internal mobile channels to triage critical blockers.
• Deep understanding of AML/CTF regulations, digital identity verification frameworks (video ID, biometrics, e-signatures), and risk-scoring models.

Working Arrangements

• Schedule: Monday – Friday, 9:00 AM – 6:00 PM. Due to the 24/7 nature of digital asset trading, responsiveness via mobile communication tools outside core hours is required for critical business queries and escalations.
• Location: Hybrid setup.

About OSL

• OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain's killer app, with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.
• OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.