Senior

Responsibilities

Team Lead –will be expected to deliver against targets for both productivity and quality, managing your own pipeline and taking onboard feedback from oversight who are responsible for service delivery

—Requires ability to work to high standards of quality

—Understand client policy and procedures and its application on engagement delivery.

—Manage workload throughout end to end process in timely manner

—Monitor actual performance against plan and make decisions to ensure business objectives are achieved.

—Source data from a several sources/systems and accurately transfer to primary system and tools

—Lead & manage processes for the client, ensuring effective operational delivery to customers

—Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews

—Reporting of issues of concern and risk to KGS Leadership, and where appropriate, to the client on a timely basis and pro-actively ensuring problems/issues are identified and solved.

—Active participation in operational excellence – Enable culture of continuous improvement through brainstorming and harnessing new ideas and solutions, evaluate opportunities for improvement and apply industry best practices and benchmarks and plan for contingencies and on-time delivery

Qualifications

EEducational qualifications

• Professional certifications like CA, CPA, or CMA

Work experience

Min 3-5 yrs in an operational environment

Mandatory technical & functional skills

•Reconciliation tools & experience a plus, especially Blackline

•Strong command and ease of business English (spoken and written), native preferred

•Insurance, Banking and Asset Mgt experience a plus

•Audit experience a plus.

•Strong presentation skills and ability to engage senior stakeholders

•Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes

•Preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, under the ambit of global service delivery set-up

Key behavioral attributes/requirements

•Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.

•Ability to lead the team and developing others.

•Presentation and Project Management skills. Focus on results-led management.